Senior Vice President, Technology Services

Summary

Join ReSource Pro as the SVP, Technology Services and lead our global business unit focused on delivering technology services to Insurance Agencies, Brokers, and Managing General Agents (MGAs). This role involves full P&L ownership, ensuring profitable growth and operational excellence. Within three months, you will lead global technology services, build and scale a global business unit, and own the P&L. You will also lead a high-performing team, drive innovation, forge strong client relationships, and collaborate effectively with cross-functional teams. This remote position offers a competitive salary, benefits, and opportunities for growth. ReSource Pro is a rapidly growing company focused on the insurance industry.

Requirements

• 20+ years of experience in technology services, with expertise in P&L management, service delivery, and business growth
• Proven ability to lead onshore and offshore technology delivery teams (Business Analysts, Product Owners, Product Managers, Software Engineers, etc.), managing both direct reports and cross-functional collaborations
• Demonstrated success in meeting and exceeding customer expectations within an ITO (Information Technology Outsourcing or third-party technology delivery environment), ensuring high-quality service delivery, operational efficiency, and client satisfaction
• Experience driving financial outcomes and operational efficiencies within Technology Service businesses
• Proven leadership experience in technology services, with a deep understanding of the insurance industry
• Strong business acumen and a strategic mindset to drive growth and profitability
• Excellent communication and interpersonal skills to build relationships and influence stakeholders
• A passion for technology and a track record of delivering innovative solutions
• A strong understanding of financial metrics and the ability to manage P&L
• A collaborative and team-oriented approach

Responsibilities

• Lead Global Technology Services: Oversee delivery, develop talent, and drive market expansion into Tech Services while ensuring seamless, high-quality execution that enhances client satisfaction, retention, and profitability
• Build and Scale a Global Business Unit: Establish and expand a profitable technology services business unit, delivering cutting-edge solutions to insurance agencies, brokers, and MGAs
• Own the P&L: Assume full P&L responsibility, driving revenue growth, cost efficiency, and operational excellence. Align closely with the Business Development team on go-to-market (GTM) strategies, enabling new business growth and cross-selling opportunities with existing clients
• Lead a High-Performing Team: Recruit, develop, and inspire a team of talented professionals to deliver exceptional results
• Drive Innovation: Foster a culture of innovation, identifying and implementing new technologies and services to stay ahead of the curve
• Forge Strong Client Relationships: Build and maintain strong relationships with clients, understanding their needs and exceeding their expectations
• Collaborate Effectively: Partner with cross-functional teams to align strategies, share insights, and drive business growth

Benefits

• 100% paid employee health insurance available on Day 1
• Eligible for all medical, dental, and vision benefits on Day 1
• Remote positions are Internet stipend-eligible
• 401k with employer match, vested on Day 1
• HSA/FSA available
• Long Term and short-term disability employer-provided
• Generous PTO plan with paid holidays + floating holidays
• Development and growth opportunities
• Comprehensive wellness program and prioritization of employee health
• Annual bonus eligibility