SEO Administrator And Business Support

Summary

Join Outliant, a fully remote digital product development and startup consulting company, as an SEO Admin & Business Support. You will provide essential administrative and operational support to our SEO team, maintaining organized workflows, responding to client inquiries, and handling various platform updates. This entry-to-mid-level role involves monitoring tickets, coordinating with franchisees, and maintaining accurate business listings. You will need 1-2 years of administrative experience, strong organizational skills, and excellent communication. Outliant offers a remote work environment, unlimited PTO, pro-rated 13th-month bonuses, salary increases, performance-based bonuses, and various other benefits.

Requirements

• Minimum of 1-2 years of experience in an administrative role, preferably in digital marketing or SEO environment
• Strong organizational skills with the ability to prioritize tasks effectively and manage multiple deadlines
• Excellent written and verbal communication skills, with the ability to interact professionally with clients and team members
• Proficiency in project management tools and office productivity software
• Basic understanding of SEO concepts and platforms such as Google Business Profile, Apple Maps, and directory listings
• Detail-oriented approach with a commitment to accuracy and quality in all tasks
• Problem-solving mindset with the ability to troubleshoot basic issues independently
• Adaptability and willingness to learn new tools and processes as needed

Responsibilities

• Track, categorize, and prioritize incoming SEO-related tickets in our project management system ClickUp, ensuring they're routed to the appropriate team members for timely resolution
• Handle email correspondence with franchisees via HelpScout, etc. addressing primarily SEO-related as well as other inquiries and concerns with professionalism and clarity
• Process and implement updates to Google Business Profiles, including business information, hours, photos, and responding to reviews
• Ensure business listings are accurate and up-to-date on Apple Maps, processing necessary changes and verifications
• Keep the SEO team informed of requirements, deadlines, and client expectations, facilitating clear communication across all channels such as Slack
• Maintain consistency across various business directories and citation sources to support local SEO efforts
• Organize and maintain SEO data, reports, and documentation in a structured and accessible manner
• Assist with keyword tracking, generating regular reports, and basic on-page optimization tasks under supervision
• Provide general administrative support to the team leaders, including calendar management, meeting coordination, and document preparation
• Identify opportunities to streamline administrative processes and improve efficiency within the SEO department

Preferred Qualifications

• Experience with tools like Google Search Console, Google Analytics, Looker Studio, or Semrush, as well as citation and listing management platforms such as Yext, Ahrefs, or BrightLocal
• Experience working with franchisees or multi-location businesses
• Knowledge of content management systems (WordPress, etc.)
• Previous experience in customer service or client-facing roles

Benefits

• Work wherever you choose
• Unlimited PTO
• Non-working holidays per country of residence
• Pro-rated 13th-month bonus in select regions
• Salary increases and performance-based bonuses
• Referral bonuses
• Continuous learning support
• Mental health and well-being programs
• Fun and casual work environment
• Employee engagement activities and virtual gatherings