Service Business Development Manager

Summary

Join Rittal North America as a Service Business Development Manager and contribute to a company known for innovation in industrial and IT enclosures. Develop and sell service offerings related to Rittal products, establishing new business relationships through various outreach methods. Gain a deep understanding of customer needs and develop tailored service solutions. Manage service project scopes, costs, and changes, while participating in customer visits. Meet or exceed KPI metrics, utilizing CRM software for data entry and analysis. Provide sales forecasts and strategies, prepare reports, and collaborate effectively with sales teams to achieve regional goals. Maintain a comprehensive understanding of Rittal products, markets, and distribution models, and communicate effectively with management.

Requirements

• Bachelor's degree in related discipline or equivalent experience
• 3-5 years related experience
• Moderate to advanced knowledge of Microsoft Office and SAP R/3
• Professional appearance, customer oriented, negotiation skills, and flexibility
• Willingness to travel 25-50%

Responsibilities

• Develop and sales of service offerings related to Rittal products
• Establish new business relationships via cold calls, presentations, and following up on leads for new business
• Gain a detailed understanding of the customer’s needs as related to the products or services being sold
• Develop customer solutions, focusing on service offerings
• Document service project scope and objectives, involving all stakeholders
• Manage changes to the service project scope and costs
• Participate in onsite/offsite customer visits as needed
• Attain or exceed KPI metrics that are set for the position. Enter and analyze data in CRM software as required
• Provide forecasts and overall service sales strategy for assigned region
• Prepare cost reports, inspection reports, and customer correspondence
• Partner effectively with the Rittal and distribution partner sales teams to achieve regional goals
• Maintain an in-depth understanding of Rittal products, markets, applications, and distributor models
• Communicate opportunities, issues, and trends to management

Preferred Qualifications

• Prior experience in outside sales and/or service sales preferred
• Experience using customer relationship management tools is preferred
• Project management experience a plus