Service Center Liaison

Summary

Join Ethos Veterinary Health as a highly-motivated, Work From Home Call Center Representative! Based in Woburn, MA, you'll provide superior care to clients and referring veterinarians, building relationships with hospital teams. This role is crucial to Ethos' mission of providing exceptional veterinary healthcare. Starting pay is competitive, ranging from $17 to $20 per hour based on experience. You'll be the primary point of contact, handling inbound and outbound calls, scheduling appointments, and resolving client inquiries. This position requires excellent communication and problem-solving skills in a fast-paced environment.

Requirements

• High School Diploma or equivalent
• Minimum 2 years of Customer Service or Veterinarian Client Care experience
• Knowledge of Word, Excel, and Outlook is sufficient to perform all routine tasks including email, document preparation, and worksheet preparation
• Flexibility to work a rotating shift (Preferably Evenings) within a 24/7-365 a year service center
• Be a team player with proven experience to deliver an outstanding service within a high-volume environment (up to 80 calls per shift)
• Possess excellent interpersonal skills and an ability to deal with emotionally charged client scenarios, sometimes in critical patient situations
• Have a solid track record of exceeding productivity and quality goals
• Possess strong communication skills, both written and oral
• Possess good judgment and problem-solving skills
• Reside in one of the following states: CA, CO, CT, FL, HI, ID, IL, IN, LA, MA, MI, NC, NH, NY, OH, PA, TN, TX, UT, VA, VT, WA, WI, WY

Responsibilities

• Provide superior service to clients and referring veterinarians through inbound and outbound calls
• Act as the primary point of contact for the hospitals and ensure all client and referring veterinarians’ needs are met in a professional and empathetic manner
• Act as the frontline for all emergency calls exercising a calm and compassionate demeanor
• Book client appointments with accuracy and efficiency
• Accurately interpret Ethos protocols to provide solutions to resolve all client and referring veterinarians’ inquiries
• Process emails, transfer medical records, and other administrative tasks

Preferred Qualifications

Flexibility to work a rotating shift (Preferably Evenings) within a 24/7-365 a year service center