Soc Support Specialist

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Huntress

πŸ’΅ $50k-$65k
πŸ“Remote - United States

Summary

Join Huntress, a fully remote cybersecurity company, as an entry-level Security Operations Center (SOC) Support Specialist! You will act as a liaison between partners/customers and the SOC team, providing exceptional customer support via phone, email, and chat. This role requires excellent communication and problem-solving skills, along with a passion for cybersecurity. You will address partner security concerns, troubleshoot product issues, and collaborate with internal teams. Huntress offers a competitive salary, bonus, equity, and a comprehensive benefits package including generous PTO, parental leave, and various other perks. The ideal candidate will possess strong communication skills, a passion for cybersecurity, and the ability to work independently and collaboratively.

Requirements

  • Must be located in the Mountain Standard or Pacific Standard time zones and be able to work Sunday through Thursday
  • Demonstrated passion for cybersecurity with a commitment to continuous learning and development in the field
  • Exceptional communication and interpersonal skills
  • Remain calm and empathetic when supporting partners through security incidents
  • Strong ability to prioritize daily tasks
  • Enthusiasm for working collaboratively and making a meaningful contribution to a successful team
  • Embraces change and excels in evolving environments
  • Not afraid to ask questions
  • Strong self-awareness and the ability to work independently

Responsibilities

  • Provide exceptional customer support via phone, email, and chat
  • Address partner security concerns with timely and informative responses
  • Ensure partner understanding by breaking down complex SOC concepts and actions into digestible information
  • Lead calls with partners, facilitating communication and collaboration with the SOC team
  • Troubleshoot product issues and provide support for other product-related requests as needed
  • Collaborate effectively with internal teams to ensure customer satisfaction
  • Advocate for partner needs and provide feedback to the relevant internal teams
  • Contribute to the development of knowledge base articles and other support resources

Preferred Qualifications

  • MSP or Help Desk Experience
  • Microsoft 365/Entra Experience
  • Basic understanding of Networking
  • Basic understanding of SIEM tooling

Benefits

  • 100% remote work environment - since our founding in 2015
  • Generous paid time off policy, including vacation, sick time, and paid holidays
  • 12 weeks of paid parental leave
  • Highly competitive and comprehensive medical, dental, and vision benefits plans
  • 401(k) with a 5% contribution regardless of employee contribution
  • Life and Disability insurance plans
  • Stock options for all full-time employees
  • One-time $500 reimbursement for building/upgrading home office
  • Annual allowance for education and professional development assistance
  • $75 USD/month digital reimbursement
  • Access to the BetterUp platform for coaching, personal, and professional growth
This job is filled or no longer available