ConnectOS is hiring a
Service Delivery Coordinator, Remote - The Philippines

Summary

The job is for a position in Telecommunications Service Delivery or Project Management with a salary range of P50,000 to P70,000 per month. The role involves liaising with carrier partners, managing delivery lead times, driving partners and engineers to deliver services within SLA, scheduling of on-site field engineers, providing regular delivery updates, and ensuring excellent customer service. Benefits include home-based work, medical, dental coverage and life insurance from day 1 of employment, paid vacation and sick leave, competitive salary package, financial assistance program, mandatory government benefits, 13th month pay, regular company events, work-life balance, career growth opportunities, and equal employment opportunities.

Requirements

• 5+ years of proven experience in Telecommunications Service Delivery or Project Management
• Experience in Network and communication technologies
• Excellent written and verbal communication skills with the ability to communicate with tact and diplomacy through all hierarchal levels of an organization
• Proven project coordination skills and leading a team
• Experience in working with Network Solutions is highly regarded

Responsibilities

• Liaise with our Carrier partners to place, amend and coordinate network installation orders
• Manage delivery lead times of services with our partners and customers
• Managing multiple customer/partner orders and aligning delivery
• Drive carrier partners and engineers to deliver services within SLA
• Scheduling of on-site field engineers to perform installations with our partners and customers
• Coordinate work schedules for our engineering team
• Provide regular delivery updates to our partners and customers
• Providing excellent customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience
• Foster a solution-focused culture within the team, aiming to meet and exceed customer expectations

Preferred Qualifications

Demonstrated experience in managing customer relations and liaising effectively with external parties and service providers

Benefits

• Home-based
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities