RethinkFirst is hiring a
Professional Service Coordinator, Remote - Worldwide

Summary

The Professional Services Coordinator at Rethink Ed is responsible for supporting the implementation process of educational technology platforms in school districts, delivering professional development sessions, maintaining expert content knowledge, managing customer relationships, and participating in ongoing professional development activities. The role requires a Bachelor's Degree in Education, Psychology, Counseling, Behavior Analysis, or related field with 4 or more years of experience working as an educator.

Requirements

• Maintain expert content knowledge of best practices in behavior analysis, social emotional learning, mental health, multi-tiered systems of support, and special education
• Communicates best practices for implementation and delivery of product to customers and internal teams
• Maintains knowledge of state and district specific standards, customer-based role changes, trends and current events that may influence the customer experience
• Participate in ongoing professional development activities scheduled for professional services team
• Exceptional awareness and service to address customer needs, overcome and address customer issues
• Responding to customer needs within 24 hours and communicate with the product support team any details to resolve the issue
• Strategically plan and deliver effective customer communications as assigned by PSM
• Create opportunities to facilitate strong professional relationships with customers
• Ability to adapt implementation supports to address unique customer needs
• Strategically monitor customer utilization trends and bring suggestions for strategies to improve or maintain progress to monthly review with DEP
• Capture customer feedback and bring suggestions for strategies to improve or maintain progress to monthly review with supervisor
• Follow up with district partners within 24 hours of providing training or meeting with any implementation team members for next steps in implementation planning
• Ensure outlook calendar is updated daily and share calendar with your supervisor and team
• Meet all deadlines assigned by supervisor including presentations, support materials, implementation requests, data reports, and others assigned by supervisor
• Develop all assigned tasks to meet requirements set by supervisor and with minimal supervision
• Demonstrate excellent communication skills with customers and internal team including active listening, verbal, and written communications
• Complete and submit reports, data, expenses by due dates as assigned by company process and/or supervisor
• Take ownership and responsibility for actions, projects, and assignments

Responsibilities

• Create and delivery engaging and effective professional development sessions (may be delivered virtually or in-person, as well as individual, small and large group training)
• Remains up to date on all product and content launches and can communicate those updates with customer and support in problem-solving any issues that may arise effectively and efficiently
• Customize presentation and messaging to the specific needs of the customer
• Uses strong listening skills and adapts presentations and supports to the needs of the audience based on feedback, reception, and questions
• Collaborate with other professional services team members, including but not limited to, the PSM, develop system-wide supports and materials for customers and strengthen professional development content

Preferred Qualifications

• Active Teaching Certificate or Professional Certification/Licensure (BCBA, MSW, LCSW, School Psychologist)
• Master’s Degree in Education, Psychology, Counselling, or related field
• Bilingual in Spanish preferred

Benefits

Salary Range: $75,000 - $85,000