Amber Labs is hiring a
Service Designer

Summary

The job description is for a Service Designer at Amber Labs, a UK-based technology consultancy. The role involves translating client requirements into actionable designs, collaborating with internal and external stakeholders, and adhering to GDS standards and ITIL 3 best practices. The candidate should have a bachelor's degree or equivalent practical experience, proficiency in agile and waterfall project delivery methodologies, and at least 5 years of experience in service design.

Requirements

• Leverage at least 5 years of experience in service design across diverse projects in both private and public sectors
• Demonstrate proficiency in IT Service Management (ITSM) and IT Operations Management (ITOM) operating models and tooling capabilities, with a focus on ServiceNow
• Conduct workflow mapping, process modeling, and process design in the back-office service delivery space
• Configure ITSM tools to catalog, publish, and fulfill service offerings effectively

Responsibilities

• Collaborate with clients to understand their requirements and translate them into comprehensive service designs
• Design service offerings to ensure accessibility, fulfillment, and support for end users
• Work in tandem with internal and external stakeholders to integrate services into disaggregated supply chains
• Employ a combination of agile and waterfall project delivery methods to meet project requirements
• Adhere to the Government Digital Service (GDS) standards for service design and delivery
• Utilize ITIL 3 best practices to enhance service delivery processes

Benefits

• Join a rapidly expanding startup where personal growth is a part of our DNA
• Benefit from a flexible work environment focused on deliverable outcomes
• Receive private medical insurance through Aviva
• Enjoy the benefits of a company pension plan through Nest
• 25 days of annual leave plus UK bank holidays
• Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources
• Participate in a generous employee referral program
• A highly collaborative and collegial environment with opportunities for career advancement
• Be encouraged to take bold steps and embrace a mindset of experimentation
• Choose your preferred device, PC or Mac