Amber Labs is hiring a
Service Designer

Summary

The Service Designer (ITIL) will shape service offerings for clients, collaborate with internal and external stakeholders, and leverage IT Service Management (ITSM) and IT Operations Management (ITOM) operating models. The role requires at least 5 years of experience in service design across diverse projects in both private and public sectors.

Requirements

• Leverage at least 5 years of experience in service design across diverse projects in both private and public sectors
• Demonstrate proficiency in IT Service Management (ITSM) and IT Operations Management (ITOM) operating models and tooling capabilities, with a focus on ServiceNow
• Conduct workflow mapping, process modeling, and process design in the back-office service delivery space
• Configure ITSM tools to catalog, publish, and fulfill service offerings effectively

Responsibilities

• Collaborate with clients to understand their requirements and translate them into comprehensive service designs
• Design service offerings to ensure accessibility, fulfillment, and support for end users
• Work in tandem with internal and external stakeholders to integrate services into disaggregated supply chains
• Employ a combination of agile and waterfall project delivery methods to meet project requirements

Benefits

• Join a rapidly expanding startup where personal growth is a part of our DNA
• Benefit from a flexible work environment focused on deliverable outcomes
• Receive private medical insurance through Aviva
• Enjoy the benefits of a company pension plan through Nest
• 25 days of annual leave plus UK bank holidays
• Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources
• Participate in a generous employee referral program
• A highly collaborative and collegial environment with opportunities for career advancement
• Be encouraged to take bold steps and embrace a mindset of experimentation
• Choose your preferred device, PC or Mac