Service Desk Specialist

Summary

Join Playson, a B2B game provider, as an experienced Service Desk Specialist! You will provide technical support to employees globally. This role involves setting up workstations, offering remote and on-site support, managing IT equipment, and maintaining infrastructure. We seek candidates with 2+ years of system administration experience, cloud solutions support expertise, and excellent communication skills. In return, enjoy a competitive salary, quarterly bonuses, flexible work schedule, remote work options, comprehensive medical insurance, financial support, unlimited paid vacation and sick leave, and professional development reimbursement.

Requirements

• 2+ years of experience in system administration
• Experience in cloud solutions support
• Excellent communication and customer service skills
• Ability to maintain documentation and asset records
• Willingness to learn new technologies
• Experience in installation, configuration, and troubleshooting of macOS and Windows
• Knowledge of user account, group, and access management in cloud services (Google Workspace, Atlassian, GitHub, AWS)
• Basic understanding of networking technologies (DHCP, DNS, VPN, Wi-Fi, TCP/IP)
• Experience with remote access systems (TeamViewer, RDP)
• Experience working with ticketing systems (Jira Service Management)

Responsibilities

• Setting up workstations for new employees and advising them on hardware usage
• Providing remote and on-site technical support for employees
• Procuring, delivering, returning, repairing, and auditing IT equipment
• Configuring and maintaining the IT infrastructure (hardware, system software, applications)
• Managing system permissions and user accounts
• Diagnosing and resolving hardware, software, and system issues
• Preparing instructional materials and conducting employee training
• Managing software licenses
• Participating in IT projects aimed at improving user experience and implementing new technologies
• Ensuring compliance with corporate IT policies

Preferred Qualifications

• Basic Linux skills
• Experience with VPN, LDAP
• Administration skills in Atlassian, AWS, Jenkins, GitHub, MDM
• English proficiency sufficient for reading technical documentation and written communication
• A proactive approach and clear career ambitions

Benefits

• A competitive salary in EUR, subject to annual performance reviews
• A transparent and systematic quarterly bonus system
• A flexible work schedule to accommodate your needs
• Choose to work remotely, providing greater flexibility and comfort
• Comprehensive medical insurance for both you and a significant other
• Financial support during special life events
• Unlimited paid vacation leave
• Unlimited paid sick leave whenever necessary
• Reimbursement for professional courses and trainings