Help Desk Specialist

Summary

Join Avicado Construction Technology Services as a Help Desk Specialist and be a crucial part of ensuring smooth daily operations for our clients. This remote role requires strong troubleshooting and communication skills, proficiency in various technologies, and a minimum of 3 years of help desk experience. You will serve as the first point of contact for IT inquiries, troubleshoot issues, provide user training, and assist with IT projects. A background in construction, technology, or customer service is beneficial but not required. Avicado offers competitive compensation, health insurance, 401k matching, flexible PTO, and a supportive remote work environment.

Requirements

• Have an Associate’s or Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience)
• Have 3 years of help desk or technical support experience, preferably in a fast-paced or consulting environment
• Be proficient in Windows and Mac operating systems, IT ticketing systems, SaaS user account management, Active Directory, and Microsoft 365
• Possess strong troubleshooting skills, excellent communication, and the ability to prioritize effectively in a deadline-driven environment

Responsibilities

• Serve as the first point of contact for all IT-related inquiries and incidents
• Log, categorize, and prioritize tickets through the help desk system to ensure prompt resolution
• Troubleshoot user access to SaaS applications and assist with installations, updates, and best practices
• Triage laptop and hardware issues, escalating to vendors as needed
• Provide user training, create/update documentation, and maintain an internal knowledge base for FAQs and procedures
• Assist the IT team with projects and other tasks as needed

Preferred Qualifications

• Have experience in the Customer Service industry as it relates to software support
• Be familiar with consulting environments and SaaS application management

Benefits

• Competitive compensation
• Health insurance
• 401k with employer match
• Flexible PTO
• Remote work
• Philanthropic Matching Gift Program