Service Engineer

Summary

Join our team as a German-speaking Remote Support Engineer Level 2, supporting customers and colleagues with diagnostics and troubleshooting of electric vehicle chargers and energy storage products. You will handle service cases, provide support to Level 1 engineers, escalate complex issues, and remotely diagnose and service products. Responsibilities include initiating on-site interventions, determining spare parts, supporting field service engineers, testing products, communicating results, and occasional training. The role requires expertise in electrical maintenance, certifications for handling high-voltage circuits, strong technical and communication skills, and experience in service processes and remote support. Occasional on-site troubleshooting and 24/7 support may be required.

Requirements

• Educational degree in electrical maintenance, electro technical services, electrical engineering, or related majors
• Certified for service and maintenance in electrical installations handling up to 1500Vdc and 690Vac electrical circuits
• Good understanding of networks and computers
• Good technical analytical and diagnostics skills
• Very good communication skills in English and German
• Experience with service processes
• Good general knowledge of MS Office
• Driver’s license (Class B)
• Experience from a similar remote support role or field service role
• Organized and able to work in a fast-paced environment with shifting priorities

Responsibilities

• Handle service cases to closure in our case handling system
• Give support to Level 1 when required
• Escalate complicated issues to LV3
• Remote diagnostics and service of products
• Initiation of on-site interventions (performed by service partner or dedicated FSE in the country/region). Participation in repair instructions creation and improvement
• Determination of required spare parts
• Request and give support to field service engineers
• Test the product after service
• Communicate the results to the customer
• Occasionally conducting trainings for LV1, customers and service partners
• Occasional onsite troubleshooting
• Occasional 24/7 Support
• Periodical realization of defined amount of onsite field services to keep own knowledge and skill up to date
• Communication of identified product issues to Quality and Master Service Engineer