Service Engineer

Summary

Join Delta Group's EMEA operation as a Remote Support Engineer Level 2, providing native Spanish-speaking support for electric vehicle charging solutions. You will handle service cases, diagnose and troubleshoot issues, order parts, coordinate field service technicians, and ensure product functionality restoration. Collaboration with Level 1 and Level 3 engineers is crucial. The role involves remote support, occasional on-site troubleshooting, and training. This position requires expertise in electrical maintenance and strong communication skills in English and Spanish.

Requirements

• Educational degree in electrical maintenance, electro technical services, electrical engineering, or related majors
• Certified for service and maintenance in electrical installations
• Good understanding of networks and computers
• Good technical analytical and diagnostics skills
• Very good communication skills in English and Spanish
• Experience with service processes
• Good general knowledge of MS Office

Responsibilities

• Handle service cases to closure in our case handling system
• Give support to Level 1 when required
• Escalate complicated issues to LV3
• Remote diagnostics and service of products
• Initiation of on-site interventions (to be done by service partner in the country/region). Create adequate repair instructions
• Determination of required spare parts
• Request, and give support to, field service engineers
• Test the product after service
• Communicate the results to the customer
• Occasionally conducting trainings for LV1, customers and service partners
• Occasionally onsite troubleshooting
• Periodically handle onsite field service to keep own knowledge and skill up to date
• Communication of identified product issues to Quality and Master Service Engineer

Preferred Qualifications

• Driver’s license Class B
• Experience from a similar remote support role or field service role
• Organized and able to work in a fast-paced environment with shifting priorities