Remote Service Manager

Summary

Join the team of experts and realize your true potential! Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.

Requirements

• Ability to multi-task and prioritize work responsibilities
• Ability to work independently and to instruct others
• Industry specific knowledge of various components associated with HVAC service field
• Minimum of 5 years proven field experience in commercial HVAC
• Minimum of 5 years as an HVAC service manager or adequate field supervisory experience
• Working knowledge of the techniques, methods, tools, & safety precautions of the HVAC trade
• Must possess excellent interpersonal and organizational skills; able to maintain and protect confidential information
• Must be proficient with computers – including but not limited to Microsoft Word and Excel
• Must communicate effectively verbally and in writing with customers and service technicians

Responsibilities

• Manage HVAC maintenance, install and service teams to ensure quality onsite
• Schedules, directs, and provides technical support for HVAC technicians
• Reviews technicians’ work to ensure quality meets established standards
• Recruits, interviews, hires, and trains HVAC technicians as required to meet workload demands
• Conduct strategic account review meetings with clients on total cost of ownership
• Ensure compliance with local codes, OSHA and Engineering Excellence safety policy
• Evaluate & resolve technical issues
• Provide technical assistance for customers
• Resolve billing problems of a technical nature
• Help customer service (dispatch) with technical problems
• Performs other duties and tasks as assigned
• Regular, reliable attendance

Benefits

• Competitive Pay, including incentive opportunities for many positions
• Paid Time Off and Company Holiday Pay
• Medical /Dental /Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance, for you and options you can elect for your family
• Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
• World Class Training opportunities through our Experts University
• Career Development opportunities