Remote Service Operations & Maintenance Supervisor

Summary

Join Fluence as a Service O&M Supervisor to remotely manage the BESS system, coordinate and train supplier's team, interact with customers, ensure safe operations, collaborate with stakeholders, record incidents, manage assets, and use company laptop.

Requirements

• Technical education at MBO level in electrical engineering or similar
• At least 2-3 years industry electrical experience
• Ability quickly to learn how to use a company hardware, software, digital tools
• Valid driver's license (category B), willingness to travel (15% of time) to the sites in Europe
• Good communication skills (written and verbal) in English
• Be proactive, creative, team player, get the things done, ready to learn and support others
• Able to work on several tasks, coordinating multiple sites
• Holder of Dutch residence and physically located in the Netherlands, or holder of EU passport and willing to relocate to the Netherlands

Responsibilities

• Remotely manage the BESS system (battery, inverter, transformer, etc.)
• Identify issues, diagnose the system, and analyse risks
• Develop and implement solutions for hardware and software using company platforms, tools and libraries
• Plan the maintenance/repair process, including timeframe, spare parts, and documentation
• Continuously improve system performance
• Coordinate , train and lead the supplier’s (i.e. maintenance subcontractor) team during on-site troubleshooting and maintenance
• Interact with customers to meet their needs, create and submit timely reports, and follow up on requests
• Ensure safe operations and maintenance activities on-site, prioritising safety as our top priority
• Collaborate with various stakeholders, including customers, subcontractors, project management, OEM, product, software and technical teams
• Record incidents in the maintenance platforms (Jira, Salesforce), track the progress of solutions and investigations, and ensure they move forward without delays
• Manage assets, register in the platform, track historical records
• Use a personal company laptop as your main tool

Benefits

Equal Opportunity Employer