Tax Expert

Summary

Join Remote as an Ops Supervisor (Tax Expert) and help build and scale a new US Tax Operations business line. Manage payroll-related state tax registrations and account maintenance, perform daily tax operations, and resolve tax issues. Develop and execute tax operations strategies, identify process improvements, and collaborate with R&D on automation. Ensure compliance with tax regulations and maintain high-quality assurance standards. Serve as the primary contact for tax agencies, communicate updates to stakeholders, and utilize internal tools for data analysis. This role requires extensive experience in supervising operations, strong project management skills, and excellent communication and problem-solving abilities. Remote offers competitive compensation and benefits, including flexible paid time off, flexible working hours, and 16 weeks of paid parental leave.

Requirements

• Must have U.S. payroll experience to understand compliance requirements in a PEO environment
• Experience: Proven experience in supervising operations, ideally in a payroll or similar environment for more than 10 years
• Strong project management skills with a track record of leading cross-functional initiatives more than 10 years
• Excellent organizational and problem-solving skills
• Strong leadership and team-building abilities
• High level of comfort with technology and ability to work in a fast-paced, remote environment
• Outstanding communication skills, both written and verbal
• Ability to work autonomously and make decisions with minimal supervision
• Passion for building new business lines and driving growth
• Ability to work U.S. hours (flexibility for Pacific time zone - PST + Eastern standard time - EST)

Responsibilities

• Manage payroll-related state tax registrations and account maintenance, including employment tax and workers’ compensation accounts, with federal and state tax agencies to support employer onboarding and ongoing compliance
• Perform daily tax-related operations, including tax filing, account setup, and issue resolution with government tax authorities
• Provide constructive feedback to internal teams and government agencies to ensure accurate and timely tax registrations and account maintenance
• Review and resolve inbound escalations related to tax issues, such as registration errors, registration challenges, and agency communications
• Develop and execute tax operations strategies that streamline registration processes and tax filings
• Identify opportunities for process improvements in tax registration workflows, ensuring efficiency and accuracy
• Collaborate with R&D to automate tax registration and reporting processes, improving customer onboarding efficiency
• Ensure compliance with federal, state, and local tax regulations, including timely and accurate tax registrations and submissions
• Establish and maintain high-quality assurance standards for tax-related operations, ensuring accuracy in tax data and reporting
• Serve as the primary point of contact for federal and state tax agencies, ensuring effective communication, prompt issue resolution, and maintaining strong agency relationships
• Communicate agency tax-related updates and insights with internal stakeholders, generating reports on tax filings, registration status, and compliance metrics
• Utilize internal software tools to analyze customer tax data, providing necessary insights to sales teams for tax-related aspects of customer proposals and engagements

Preferred Qualifications

• Fluent in English; additional languages are a plus
• Experience working remotely is preferred but not required

Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours (we are async )
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces