Service Product Manager

Summary

Join DeepHealth as a Service Product Manager (SPM) – Operations Suite and play a critical role in shaping the commercial strategy, market positioning, and service delivery experience for our RIS products. You will ensure service offerings deliver differentiated value, meet customer expectations, and support scalable growth. This cross-functional role requires close partnership with Sales, Marketing, Implementation, and Customer Success teams to drive alignment across service delivery, go-to-market activities, and customer experience design. The ideal candidate possesses a blend of product thinking, operational strategy, and commercial acumen. You will define service offerings, support launches, gather customer insights, contribute to service design, and collaborate with finance and commercial teams on pricing and packaging strategies. This remote position requires approximately 30% travel.

Requirements

• 7+ years of experience in product management, service delivery, or go-to-market strategy in a healthcare or enterprise SaaS environment
• Strong understanding of customer lifecycle management and commercial enablement practices
• Proven experience working cross-functionally with Sales, Customer Success, and Implementation teams
• Strategic mindset with excellent communication and storytelling abilities
• Exceptional communication and stakeholder management skills
• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors
• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance
• Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA
• Follows OSHA regulations, RadNet and site protocols, policies and procedures
• Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times
• Practices universal safety precautions
• Promotes good public relations on the phone and in person
• Adapts and is willing to learn new tasks, methods, and systems
• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with RadNet guidelines
• Consistently adheres to the time management policies and procedures
• Completes job responsibilities in a quality and timely manner

Responsibilities

• Define how RIS capabilities are packaged and delivered as a differentiated service offering across customer segments
• Partner with Sales, Marketing, and Product Management to support launch readiness, internal enablement, and external messaging
• Serve as the liaison between Product and go-to-market teams to ensure consistent and accurate positioning of services
• Create and maintain customer-facing collateral, internal FAQs, and sales enablement materials focused on service value propositions
• Gather and synthesize insights from customers, field teams, and implementation partners regarding service needs, challenges, and opportunities
• Monitor competitor offerings and evolving market trends to help refine our value delivery model and retention strategies
• Contribute to the design and evolution of the Operations Suite’s onboarding, support, and service delivery experience
• Help define scalable support models and value-added service layers, such as integration services or optimization consulting
• Collaborate with Finance and Commercial teams to assess service pricing, packaging, and tiering strategies
• Track service delivery performance and partner with service teams to identify and address experience gaps or improvement areas

Preferred Qualifications

Experience with healthcare IT (especially RIS/PACS) and service design principles is a strong plus

Benefits

• Remote
• This position requires domestic / international travel up to ~30%