Service Representative

Summary

Join Horace Mann as a Remote Customer Service Representative and support educators with their auto and property insurance inquiries. You will handle inquiries via phone, email, and chat, providing exceptional customer service. Prior insurance experience is not required; Horace Mann provides training to obtain necessary licenses. This role is ideal for those passionate about supporting educators and making a meaningful impact. The position offers a flexible work schedule and competitive pay, with opportunities for growth and development within the company.

Requirements

• H.S. Diploma or GED required
• Successfully complete the Service Representative Trainee Program
• Obtain and maintain Life license and/or your 6/63 license within 12 months of hire and maintain after that
• Basic math skills and billing interpretation skills
• Effective communication, both written and verbally – ability to identify unmet customer needs and provide solutions
• Demonstrate active listening, system navigation, research, problem-solving, critical thinking, organization and time management skills
• Internet speed of at least 10 mb/s download 1mb/s upload – Verification required
• Employee must have a private, organized location removed from daily household distractions

Responsibilities

• Develop strong knowledge of Horace Mann Life and Retirement insurance products, services and policies
• Handle and problem solve customers' inquiries via phone, email, and chats
• Responsible for ensuring a great customer experience in both written and verbal communications
• Maintain quality and compliance within every interaction by adhering to all applicable company and state rules and regulations
• Responsible for proactive up-sell and cross-sell of insurance solutions to existing customer base

Preferred Qualifications

• Bachelor’s degree preferred
• 2+ years of customer service/business/sales experience preferred
• Insurance or Finance industry experience helpful

Benefits

• Pay Range: $16.20 - $25.43 per hr
• Salary is commensurate to experience, location, etc
• Work location is flexible if approved by the Company except that the position may not be performed remotely from New York, California, Colorado, Washington, New Jersey, Maryland, Alaska, Hawaii, Massachusetts, Minnesota, New Mexico, Oregon, or Rhode Island