Service Representative, Property & Casualty

Summary

Join a fully remote team as a Service Representative and help solve educators' insurance needs while developing strong knowledge of Horace Mann Property and Casualty insurance products.

Requirements

• H.S. diploma or GED required with 4 years of business experience
• Bachelor's degree preferred
• 2+ years of experience in customer service or sales role
• Obtain Insurance Producers License and Non-Residence License within 12 months of hire and maintain after that
• Successfully complete the Service Rep trainee program
• Insurance or Finance industry experience preferred
• Skilled in interpretation and basic calculations of data
• Skilled in influencing and effectively communicating with customers and other stakeholders
• Skilled in active listening, system navigation, research, problem-solving, critical thinking, organization and time management
• Ability to manage multiple priorities as well as the flexibility to adapt to change with new systems and methods while working in a team environment

Responsibilities

• Develop strong knowledge of Horace Mann Property and Casualty insurance products, services and policies
• Drive Property and Casualty profitable growth and retention by providing proactive, solution-based, consultative service, up-sell and cross-sell of insurance solutions to existing customer base
• Use critical, independent analysis and judgment to investigate, and problem solve Customers' inquiries via phone, email, and chats
• Meet and/or exceed individual customer service and quality goals by executing the customer experience service model
• Maintain compliance within every interaction by adhering to all applicable company and state rules and regulations
• Responsible for ensuring the highest level of quality, integrity, customer experience and agent experience

Benefits

$16.00 - $25.00 hr