Service Representative, Property & Casualty

Summary

Join Horace Mann as a fully remote Property and Casualty Insurance Service Representative, starting January 2025! You'll be helping educators with their insurance needs, providing solutions via phone, email, and chat. This role requires strong customer service skills, problem-solving abilities, and the ability to obtain (or maintain) a Property and Casualty license. You'll need a high school diploma or GED and 4 years of business experience, with a Bachelor's degree preferred. The position offers a flexible schedule (7 am - 8 pm CST, Monday-Friday, with some Saturdays), a competitive salary, and the opportunity to grow your career in the insurance industry.

Requirements

• H.S. diploma or GED required with 4 years of business experience
• Obtain Insurance Producers License and Non-Residence License within 12 months of hire and maintain after that
• Successfully complete the Service Rep trainee program
• Skilled in interpretation and basic calculations of data
• Skilled in influencing and effectively communicating with customers and other stakeholders
• Skilled in active listening, system navigation, research, problem-solving, critical thinking, organization and time management
• Ability to manage multiple priorities as well as the flexibility to adapt to change with new systems and methods while working in a team environment
• Sedentary work environment; be able to sit 100% of the shift
• Available to work between 7:00 am through 8:00 pm and some Saturdays. Consistent attendance behavior is vital to the success of the position
• A quality internet connection is required to ensure a consistent audio quality is maintained for the customers and minimize potential negative impacts from weather or conflicting signals
• An Internet Speed test must be run to verify an internet speed of at least 10mb/s download 1mb/s upload
• Employee must have a private, organized location removed from daily household distractions. The employee is expected to maintain a professional working environment by controlling any outside distractions such as barking dogs, slamming doors, and interruptions by family members. Prospective employees are encouraged to discuss expectations of working from home with family members prior to entering into the WFH agreement

Responsibilities

• Develop strong knowledge of Horace Mann Property and Casualty insurance products, services and policies
• Drive Property and Casualty profitable growth and retention by providing proactive, solution-based, consultative service, up-sell and cross-sell of insurance solutions to existing customer base
• Use critical, independent analysis and judgment to investigate, and problem solve Customers' inquiries via phone, email, and chats
• Meet and/or exceed individual customer service and quality goals by executing the customer experience service model
• Maintain compliance within every interaction by adhering to all applicable company and state rules and regulations
• Responsible for ensuring the highest level of quality, integrity, customer experience and agent experience
• Duties, responsibilities, and activities may be assigned or changed from time to time

Preferred Qualifications

• Bachelor's degree preferred
• Insurance or Finance industry experience preferred

Benefits

• Fully Remote position
• Pay Range: $18.51 - $29.13 per hr
• Salary is commensurate to experience, location, etc
• Work location is flexible if approved by the Company except that the position may not be performed remotely from NYC