LightFeather is hiring a
ServiceNow Administrator and Developer

Summary

Join our team as a ServiceNow Administrator & Developer to work remotely on improving the DHS ServiceNow environment, collaborate with other teams, and administer and develop the ServiceNow platform.

Requirements

• US Citizenship
• Ability to obtain and maintain a security clearance at the Public Trust or above
• Minimum of 3 years experience implementing ServiceNow solutions App Engine
• Minimum of 2 years working with an Agile implementation framework
• Minimum of 2 years implementing systems using Agile/Scrum methodologies
• Minimum of 1 year in administration of a ServiceNow instance
• Familiar with IT Infrastructure Library (ITIL) processes and IT Service Management (ITSM) principles
• Strong scripting skills in JavaScript and GlideScript
• Strong technical skills, including workflow configuration and business rule development
• Experience in customizing UI and creating complex workflows
• Knowledge of methods for integrating with external systems
• Expertise in troubleshooting and resolving technical challenges
• Detailed-oriented approach, complemented by superb problem-solving and analytical capabilities
• Proficiency in contributing positively to a team-oriented, cooperative environment
• Outstanding communication and interpersonal abilities, coupled with a professional manner for client and internal team interactions
• Familiarity with techniques for enhancing performance optimization

Responsibilities

• Actively participate in Agile teams
• Forge close collaborations with Solutions Architects and Business Analysts
• Troubleshoot and resolve technical issues related to ServiceNow implementations
• Provide Tier 2/3 break-fix support
• Manage platform/environment configuration and issue resolution
• Work collaboratively with multidisciplinary teams
• Develop and maintain applications
• Conduct detailed testing of ServiceNow configurations
• Support end-user training
• Ensure system uptime, resource availability, reliability, and strict compliance with policies and procedures

Preferred Qualifications

• Prior or current security clearance at the Public Trust level or above is preferred
• Data migration and integration experience
• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer

Benefits

Remote work