Remote Service Now Administrator Developer

Summary

The ServiceNow Administrator Developer is a remote role that supports the state's use of its ITSM system (ServiceNow) and the client's use of best practices. The employee will administer the ServiceNow platform, perform enhancements, upgrades, or maintenance, and gather business requirements to translate into technical documentation and development. They will also monitor application performance and adhere to advancements and changes on the ServiceNow platform. The minimum qualifications include a Bachelor's degree in Computer Science, Information Systems, or a related field, and 3-5 years of experience in ITSM technology, specifically supporting the processes and administration of ServiceNow.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field
• 3-5 years of experience in ITSM technology, specifically supporting the processes and administration of ServiceNow

Responsibilities

• Administrate the ServiceNow platform across the IT Service Management application
• Perform any necessary enhancements, upgrades, or maintenance on the platform
• Handle all enhancement requests and develop on ITSM application used on the platform
• Be able to gather business requirements, analyze, and translate into technical documentation and development
• Monitor application performance and analyze code
• Adhere to advancements and changes on the ServiceNow platform and lever them to provide business solutions
• Establishing user journeys and creating the user stories to support the design and configuration of IT Service Management
• Supporting the iterative configuration of the ITSM application, engage stakeholders to conduct reviews through joint design sessions
• Proactively researching and suggesting enhancements to existing engagements
• Develop and implement fixes for bugs and issues found in ServiceNow production for IT Service Management
• Perform system/workflow enhancements and script changes in ServiceNow to enable changing/evolving business practices
• Execute data mapping and bulk data imports/updates when necessary

Preferred Qualifications

• Experience designing and deploying web-based end user self-service portals
• Knowledge of and experience with web technologies, including JavaScript, HTML, XML and Web Services
• Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts
• Experience integrating ServiceNow with other tools and services; monitoring, alerting and federated sources of CI data