LightFeather is hiring a
ServiceNow Administrator Developer
closedLightFeather
π΅ ~$135k
πRemote - Worldwide
Summary
The job is for a remote ServiceNow Administrator & Developer who will manage, develop, and enhance the ServiceNow platform to improve productivity and maintain uptime. The role requires experience with ServiceNow solutions App Engine, Agile implementation frameworks, Agile/Scrum methodologies, and administration of a ServiceNow instance.
Requirements
- US Citizenship
- Ability to obtain and maintain a security clearance at the Public Trust or above
- Minimum of 3 years experience implementing ServiceNow solutions App Engine
- Minimum of 2 years working with an Agile implementation framework
- Minimum of 2 years implementing systems using Agile/Scrum methodologies
- Minimum of 1 year in administration of a ServiceNow instance, including management of users, groups and roles, CMS development, ACLs, business rules, workflows, UI actions and policies, dictionary and catalog items
- Familiar with IT Infrastructure Library (ITIL) processes and IT Service Management (ITSM) principles
- Strong scripting skills in JavaScript and GlideScript
- Strong technical skills, including workflow configuration and business rule development
- Experience in customizing UI and creating complex workflows
- Knowledge of methods for integrating with external systems
- Expertise in troubleshooting and resolving technical challenges
- Detailed-oriented approach, complemented by superb problem-solving and analytical capabilities
- Proficiency in contributing positively to a team-oriented, cooperative environment
- Outstanding communication and interpersonal abilities, coupled with a professional manner for client and internal team interactions
- Familiarity with techniques for enhancing performance optimization
Responsibilities
- Actively participate in Agile teams to meet mission-critical needs
- Forge close collaborations with Solutions Architects and Business Analysts to understand and document business outcomes and functional requirements, leading the design of intricate, effective ServiceNow solutions aligned with those needs
- Troubleshoot and resolve technical issues related to ServiceNow implementations and collaborate with support teams to provide swift resolution to incidents and problems
- Provide Tier 2/3 break-fix support, ensuring issues are properly escalated from Tier 1 (ICE Service desk)
- Manage platform/environment configuration and issue resolution
- Work collaboratively with multidisciplinary teams, steering the implementation of ServiceNow solutions that adhere to defined requirements and maintain industry best practices
- Engage in the development and continuous upkeep of advanced scripts, business rules, and client scripts
- Concentrate on modernizing deprecated functionalities
- Facilitate and oversee data migration activities from legacy systems to ServiceNow, ensuring data accuracy and consistency throughout the transition
- Develop and maintain applications, including customer-developed solutions currently in production
- Conduct detailed testing of ServiceNow configurations to confirm functionality, data integrity, and user experience. Address any issues and make necessary adjustments to ensure the solution meets the desired outcomes
- Support end-user training to ensure smooth adoption of the implemented solution
- Ensure the team's documentation, related to configurations, customizations, data schemas, and other technical decisions, is thorough and complete
- Ensure system uptime, resource availability, reliability, and strict compliance with policies and procedures
Preferred Qualifications
- Prior or current security clearance at the Public Trust level or above is preferred
- Data migration and integration experience
- ServiceNow Certified System Administrator
- ServiceNow Certified Application Developer
Benefits
- You'll be part of a team dedicated to meaningful impact, working on solutions that address mission-critical needs
- Experience variety, fulfillment, and the opportunity to work with some of the best in the industry
- LightFeather is committed to fostering a diverse and inclusive environment where everyone is valued and respected
This job is filled or no longer available
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