ServiceNow Architect

Summary

Join LightFeather as a ServiceNow Master Architect to lead enterprise-scale ServiceNow implementations within the Department of State. This role demands deep architectural expertise, hands-on platform experience, and alignment of ServiceNow solutions with federal security and operational frameworks. You will drive the deployment of advanced modules, custom applications, and AI integrations. The position is remote (U.S. based only) and requires an active Secret Clearance or higher. You will mentor junior team members and ensure federal compliance. LightFeather offers the opportunity to work on mission-critical solutions and collaborate with industry experts.

Requirements

• Bachelor’s degree (Master’s preferred)
• 10+ years of ServiceNow architecture and implementation experience
• Master Architect certification (or equivalent) with strong module diversity
• Familiarity with AI integrations and federal compliance frameworks
• Experience with Windows Server administration

Responsibilities

• Architect and deploy ServiceNow solutions across modules: ITSM, ITOM, HR, GRC, Vault, SPM, Automation Engine, CMDB, and more
• Build custom applications and develop AI-powered ServiceNow integrations
• Oversee integrations using APIs, web services, and middleware platforms
• Lead technical workshops and drive stakeholder alignment
• Manage Windows Server environments in conjunction with ServiceNow needs
• Ensure federal compliance (e.g., NIST, FISMA)
• Mentor junior team members and enforce architectural best practices

Preferred Qualifications

• Additional certifications in ITSM, HR, ITOM, GRC
• Knowledge of AI/ML technologies and DevOps within ServiceNow