ServiceNow Business Analyst

Summary

Join IntelliPro as a ServiceNow Business Analyst for a 6-month contract (with possible extension) in a remote position. The role involves various activities across the organization, focusing on process review sessions, business and systems analysis, requirements gathering, and impact assessments. You will utilize Agile methodologies, map customer journeys, identify risks, and prepare user acceptance test scenarios. Additional responsibilities include supporting user acceptance testing, reviewing training materials, and working with business process modeling tools. The ideal candidate will have 3+ years of experience as a business analyst in a business change and optimization environment, along with experience in business product and process modeling, and Agile software development.

Requirements

• 3+ years’ experience as a business analyst in a business change and optimization environment
• 3+ years’ experience in business product & process modeling within business lines
• 3+ years’ experience working in an agile software development life cycle process, including requirements gathering, design, implementation, release, in-life support, and product change management preferred
• Development methodologies for processes, products, and services in a B2B environment
• Interacting with the business to create and translate user stories and business requirements
• Business process modeling using different BPM Modeling tools (e.g., BPMN 2.0)
• Experience using mainstream development methodologies e.g., waterfall and agile
• Expert-level diagramming (Visio/Gliffy)
• Experience in creating (business) use cases (UML 2.0+)
• Experience with the ServiceNow platform
• Experience with the ITIL framework and/or similar frameworks

Responsibilities

• Organize and facilitate process review sessions with SMEs/stakeholders
• Perform complex business and systems analysis work and conduct requirements gathering/analysis following the Agile methodology
• Perform impact analysis/assessment of the current business processes, understand best practices, identify gaps, define future state business and system process flows
• Mapping of customer journeys
• Identify risks within the product, people, process and systems
• Preparing/reviewing user acceptance test scenarios and scripts
• Support user acceptance testing and defect analysis
• Review training material/work instructions for users together with process and product owners

Preferred Qualifications

• Data Centre / Data Centre options experience/exposure a strong plus
• Experience deploying ServiceNow

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Life and disability insurance