ServiceNow Developer

Summary

Join Simeio as a ServiceNow Developer in India (remote) and contribute to significant ServiceNow technology initiatives within the People Team. Collaborate with the team, customers, and partners on challenging projects enhancing employee experiences. Transform business needs into ServiceNow solutions, developing and configuring various platform components. Provide release and incident management support, ensuring system compliance and high-quality execution. You will design and implement features, engage with stakeholders, and drive process optimization using automation. This role requires strong communication and interpersonal skills, along with extensive ServiceNow development experience.

Requirements

• Bachelors Degree OR equivalent work experience
• 7 plus years of ServiceNow platform development experience
• 5 plus years of Experience in the ITSM, CSM, ITBM, Employee Service Center Portal and UI Builder
• 5 plus years of experience in scripting language such as JavaScript, AngularJS, and PowerShell
• 3 plus years of experience working within an Agile development framework
• Hands-on experience developing applications in ServiceNow Service portal framework
• Hands-on experience with AngularJS, Service Portal widgets and pages
• Advanced level experience with ServiceNow primary toolset: Service portal
• Business rules
• Client scripts
• PowerShell Scripts
• Script includes
• Script actions/events
• Import sets
• Export sets
• Asynchronous transformation
• Scripted REST

Responsibilities

• Transform business requirements and user stories into ServiceNow technology solutions
• Develop and configure ServiceNow catalog items, workflows, and custom Service portal pages/widgets to support the Business
• Provide release and incident management support for the supported tools and services
• Understand and practice ServiceNow best practices to maintain system compliance
• Design and implement feature and story solutions alongside other ServiceNow development and analyst team members
• Engage with the Architect and team leads to produce high-level and /or detailed design of requirements
• Ensure non-functional requirements are incorporated into solutions such as performance and availability
• Consistently deliver on story commitments for each sprint
• Resolve production incidents
• Conceptualize technical solutions to make both large and small improvements to the employee and user experience
• Develop and execute test scripts for functional testing and execute them as part of any ServiceNow upgrade and release
• Communicate enhancements and changes by writing and publishing release notes and knowledge articles
• Interface with stakeholders to proactively address issues and support the service delivery
• Provide training and change management support, as needed
• Drive process optimization, efficiencies and productivity using automation
• Drive high-quality execution across organizational lines
• Work within an agile development/delivery framework

Preferred Qualifications

Good Communication and Interpersonal skills