Navisite is hiring a
ServiceNow Developer Implementer, Remote - United States

Summary

Navisite is seeking a ServiceNow Implementation Specialist with 5+ years of experience in CSM to join their growing team. The role involves designing, configuring, implementing, and supporting ServiceNow applications and enhancements, with a focus on CSM. The employee will work remotely with travel up to 25%.

Requirements

• 5 years of experience in ServiceNow implementation, configuration, and administration with a focus on Customer Service Management (CSM)
• Experience in working with stakeholders to manage the creation and/or customization of core ServiceNow applications, especially in the CSM domain
• Strong experience in Service Portal, Integration Hub, REST/SOAP Web Services, and AppEngine Studio
• Administering a ServiceNow instance including group and user maintenance, ACL, UI Actions, Catalog Items, etc

Responsibilities

• Set technical direction and lead the implementation team to deliver client solutions with ServiceNow configurations, integrations, and custom development focused on CSM
• Lead design workshops, implementation, testing, and deployment activities with enterprise, public sector, healthcare, and retail customers
• Be responsible for technical deliverables related to ServiceNow configurations and/or integration development
• Develop a deep understanding of the solutions we implement and our customers' business needs, particularly in the CSM domain
• Support business development and pre-sales activities as the technical lead/architect
• Provide expert-level support and technical mentoring to the implementation team
• Respond to Request for Information/Proposal documents
• Be an expert in ServiceNow best practices, especially in CSM, and the products we implement
• Work independently and as a technical team member
• Work in multiple instances and domains, supporting internal and external customers
• Utilize an Agile/Scrum methodology to manage implementation work
• Advise functional and admin teams on design, development, and overall ServiceNow best practices
• Collaborate with business, systems, and technology partners in business analysis meetings to develop business and systems requirements
• Develop solutions/enhancements to existing ServiceNow applications with a focus on CSM
• Facilitate and support the rollout of new applications and enhancements in ServiceNow, particularly in the CSM area

Preferred Qualifications

• ServiceNow Certifications: ServiceNow Certified System Administrator (CSA) and preferred to be a Certified Implementation Specialist for CSM (CIS-CSM)
• 5+ years of experience implementing ServiceNow solutions in a medium to large enterprise environment (7,500 employees or larger)
• 5+ years of experience with various web technologies (Java, JavaScript, XML, HTML, AJAX, CSS, HTTP) or comparable web design
• 5+ years of experience in developing and using orchestration and automation workflow
• 5+ years of experience in designing and developing SOAP and RESTful web services
• 5+ years of experience with relational databases such as MS SQL Server, Oracle
• 5+ years of experience working with healthcare, public sector, financial services, retail, and manufacturing customers