ServiceNow ITSM Engineer

Summary

Join Brillio, a fast-growing company trusted by hundreds of Fortune 2000 organizations, as a ServiceNow ITSM Engineer. This remote position, based in Mexico, requires 5+ years of experience in ServiceNow ITSM development and administration. You will be responsible for managing various ITSM modules and leveraging ServiceNow's scripting capabilities and APIs. Success in this role hinges on your expertise in ServiceNow's core functionalities and integration capabilities. Brillio offers a work environment free of discrimination and adheres to all relevant employment laws and regulations.

Requirements

5+ years of experience in ServiceNow ITSM development and administration

Responsibilities

• Expertise in Incident, Problem, Change, Request, and Knowledge Management
• Strong knowledge of ServiceNow scripting (JavaScript, Glide API, Business Rules, Client Scripts, UI Actions, UI Policies)
• Experience with ServiceNow REST/SOAP API integrations
• Hands-on experience with Flow Designer, Integration Hub, and Service Catalog
• Knowledge of CMDB and Asset Management best practices
• Experience with ServiceNow upgrades and platform maintenance