ServiceNow Software Engineer - ITOM

Summary

Join NewRocket, a leading ServiceNow partner, as a Senior Software Engineer with Integrations experience. You will lead and mentor a team of Software Engineers, implementing and developing ServiceNow customizations for complex projects. You will work closely with customers, IT teams, and stakeholders to gather requirements, configure applications, and integrate ServiceNow with other systems. This role requires strong experience with ITSM, ITOM, and ServiceNow development, including scripting, integrations, and CMDB. NewRocket offers comprehensive training, certifications, and a supportive work environment.

Requirements

• 3+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (i.e. ITSM, ITOM, etc.)
• Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
• Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems
• Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
• Proven experience with implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows to meet business requirements
• Deep understanding of the ServiceNow CMDB and all related processes
• Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
• Ability to create technical design documents and user documentation
• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
• The candidate must be willing and able to continue their education within the ServiceNow platform and beyond
• It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations

Responsibilities

• The Senior Software Engineer is responsible for leading, coaching and mentoring a team of Software Engineers who provide the development of project professional services for customers
• The Senior Software Engineer will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects
• As a ServiceNow ITOM Developer you will interface with end-users, IT teams and key stakeholders to gather systems requirements for ITSM, ITOM solutions
• You will customize ServiceNow applications and facilitate rollout of new applications, modules, configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations
• Configuring integrations between ServiceNow via REST/SOAP web and other applications
• Strong experience with ITSM, ITOM processes and can guide customers through understanding technical solutions to their business requirements
• Interact with technical SMEs to get necessary environment information to support your service map and event work
• Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
• Participate in user acceptance testing of the resulting maps, impact rules and event management work
• Promote your update sets and data across applicable SN environments
• Remediate any production incidents that arise related to this scope
• Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
• Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency

Preferred Qualifications

• ITIL Foundation
• ServiceNow CSA and CAD

Benefits

• We will provide support and guidance to get you up to speed on some of the most amazing projects!
• We provide official ServiceNow training so you can achieve multiple certifications
• We will set expectations for what success looks like
• Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals