ServiceNow Subject Matter Expert

Summary

Join LightFeather as a ServiceNow Subject Matter Expert (SME) and lead a team of developers in building and maintaining mission-critical ServiceNow solutions for federal clients in the Washington, DC Metro area. This full-time, remote position requires 10+ years of ServiceNow development experience and strong leadership skills. You will oversee architecture, design, and development, ensuring high standards for scalability, performance, and innovation. You will also manage complex integrations with other enterprise systems and guide the technical strategy for our ServiceNow practice. This role offers the chance to shape the future of ServiceNow development in a collaborative environment. The position requires US Citizenship and the ability to obtain a Public Trust clearance.

Requirements

• US Citizenship with the ability to obtain and maintain a Public Trust with full BI clearance or above
• 10+ years of experience developing ServiceNow applications, including leading teams and managing complex integrations
• Demonstrated leadership experience managing ServiceNow development teams, ensuring delivery excellence and adherence to technical standards
• Experience leading data migration and enterprise-level integrations within ServiceNow
• Advanced knowledge of ServiceNow architecture and experience in designing custom applications, workflows, and integrations with systems like Active Directory and JIRA
• Strong expertise in JavaScript and GlideScript, with extensive experience building complex business rules, client scripts, and custom UI elements
• Deep knowledge of IT Infrastructure Library (ITIL) and IT Service Management (ITSM) principles
• Proven ability to troubleshoot and resolve complex technical challenges within the ServiceNow platform
• Strong understanding of platform scalability, performance optimization, and security best practices
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams and stakeholders

Responsibilities

• Serve as a technical lead and practice manager, overseeing the architecture, design, and development of custom ServiceNow solutions
• Manage a team of ServiceNow developers, providing leadership, mentorship, and ensuring that development standards are met across all projects
• Lead the design and implementation of complex ServiceNow applications, integrations, and advanced workflows, ensuring they meet performance, security, and scalability standards
• Collaborate with stakeholders, Solutions Architects, and Business Analysts to translate business objectives into scalable, maintainable, and effective technical solutions
• Develop and optimize integrations between ServiceNow and external systems such as Active Directory, JIRA, and other enterprise platforms
• Apply deep technical expertise in JavaScript and GlideScript to create custom business rules, client scripts, and workflow automations that meet business needs
• Identify and modernize deprecated functionalities, driving continuous platform improvements and ensuring adherence to best practices
• Serve as the primary technical escalation point for resolving complex issues within the ServiceNow environment
• Ensure all ServiceNow development is compliant with security standards, performance guidelines, and scalability requirements
• Conduct code reviews, provide feedback, and lead technical discussions to ensure quality and alignment with organizational goals
• Stay up to date with ServiceNow releases and industry trends, integrating new features to enhance platform capabilities

Preferred Qualifications

ServiceNow Certified Application Developer or Certified Implementation Specialist certification

Benefits

This is a Full Time, Remote Position