ServiceNow Subject Matter Expert

Summary

Join LightFeather's team in Washington DC as a ServiceNow SME! This full-time, remote position requires expertise in designing, developing, and implementing ServiceNow applications for federal clients. You will collaborate with stakeholders, develop custom scripts, and integrate ServiceNow with external applications. The ideal candidate possesses extensive ServiceNow development experience, strong technical skills, and excellent communication abilities. LightFeather offers a diverse and inclusive work environment focused on meaningful impact.

Requirements

• Possess US Citizenship
• Possess or be able to obtain a Secret/Top Secret clearance
• Have 5+ years of hands-on ServiceNow development experience in designing and implementing solutions
• Demonstrate strong expertise in ServiceNow platform administration, development, and configuration
• Show proficiency in JavaScript, AngularJS, HTML, CSS, REST, SOAP, and JSON
• Have experience with Business Rules, Client Scripts, UI Policies, Workflow Automations, Flow Designer, and Integration Hub
• Show familiarity with database structures, relationships, and query optimization in ServiceNow
• Have experience in creating and customizing Service Catalogs, Service Portals, and Dashboards
• Demonstrate knowledge of ServiceNow Discovery, CMDB, Asset Management, and Event Management
• Have experience integrating ServiceNow with third-party tools and platforms via APIs, Web Services, and MID Servers
• Show a strong understanding of ITIL v3/v4, ITSM, and Agile methodologies
• Have the ability to troubleshoot and resolve ServiceNow performance and security issues
• Possess excellent communication skills to interact with technical and non-technical stakeholders

Responsibilities

• Develop, configure, and customize ServiceNow applications, modules, and workflows to meet business needs
• Work across multiple ServiceNow instances and domains, supporting both internal and external customers
• Implement and maintain ServiceNow best practices, ensuring adherence to development and architectural standards
• Collaborate with business stakeholders, systems engineers, and technology teams to gather requirements and translate them into functional ServiceNow solutions
• Develop custom scripts, Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, Workflow Activities, Notifications, and UI Actions in ServiceNow
• Utilize Agile/Scrum methodologies to plan, track, and deliver development tasks
• Design and implement Service Catalogs, Service Portals, and custom reports within the ServiceNow ecosystem
• Facilitate and support the rollout of new applications, modules, and platform upgrades
• Integrate ServiceNow with external applications and enterprise tools using REST, SOAP, JDBC, JSON, XML, and MID Server
• Conduct performance analysis and optimization, ensuring efficient and scalable ServiceNow implementations
• Provide technical guidance and architectural input to ensure robust, secure, and compliant solutions
• Troubleshoot and resolve ServiceNow issues, ensuring platform stability and availability
• Maintain compliance with ITIL/ITSM, IT Service Management, Asset and Configuration Management, and Change Management processes

Preferred Qualifications

• Possess ServiceNow Certified Application Developer (CAD) certification
• Possess ServiceNow Certified System Administrator (CSA) certification
• Possess ITIL v4 Foundation Certification
• Have experience working in federal government environments with compliance and security considerations
• Demonstrate knowledge of Orchestration, Virtual Agent, Performance Analytics, and Automated Test Framework (ATF)
• Have experience with CI/CD pipelines, Git, and DevOps practices within ServiceNow
• Have experience working with large datasets, data modeling, and analytics
• Have the ability to lead and mentor junior developers on ServiceNow best practices and architecture

Benefits

Remote work