Services Optimization Specialist

Summary

Join Mark43 as a Services Optimization Specialist and play a central role in ensuring smooth and efficient operations. Analyze key business metrics, lead process improvements, and manage internal systems to support sustainable growth. Collaborate across departments to enhance service delivery and achieve organizational goals. Continuously identify opportunities for optimization and contribute to the company's overall success. This role requires 4-5 years of experience in technical operations, ideally within a SaaS environment, and a proven ability to lead process improvement projects. Strong problem-solving, communication, and collaboration skills are essential. Prior experience in the public safety sector is highly preferred.

Requirements

• 4–5 years of experience in a technical operations role, ideally within a SaaS environment
• A strong problem-solving mindset and the persistence to follow through on complex initiatives
• A proactive, self-motivated approach with the ability to work independently and take initiative
• Demonstrated adaptability and comfort working in fast-paced, dynamic environments
• Experience analyzing and interpreting business KPIs to drive operational improvements
• A proven record of leading and executing process improvement projects
• Experience managing internal systems with a focus on effective rollout and change management
• Strong communication and collaboration skills with the ability to work effectively across cross-functional teams

Responsibilities

• Analyze business KPIs to understand performance drivers and identify opportunities for improvement
• Lead process improvement initiatives aimed at streamlining operations and increasing efficiency
• Oversee the implementation and maintenance of internal systems, ensuring smooth transitions and effective change management
• Collaborate across departments to enhance service delivery and support organizational goals
• Continuously identify opportunities to optimize operations and contribute to the overall success of the company

Preferred Qualifications

• Prior experience in the public safety sector is highly preferred
• Proficiency with Salesforce or similar CRM platforms
• Approaches problems creatively and enjoys thinking outside the box
• Works well with others and contributes to team success
• Is detail-oriented and committed to delivering high-quality work
• Embraces change and thrives in a fast-moving environment

Benefits

• At Mark43, your work will have a direct impact on public safety and community well-being
• You'll be part of a collaborative and inclusive team where your contributions are valued
• We are committed to supporting your professional development and helping you grow in your career