Technical Services Care Specialist

Summary

Join Budderfly, a fast-growing energy management company dedicated to reducing carbon emissions for businesses. As a Technical Services Care Specialist, you will play a crucial role in ensuring the efficient operation of Budderfly's advanced technologies and providing exceptional customer support. You will be responsible for resolving technical issues, maintaining customer satisfaction, and acting as a liaison between management and customers. This role offers opportunities for career advancement, competitive pay, and a comprehensive benefits package.

Requirements

• Strong interpersonal, analytical, verbal and written communication skills
• Coordinating multiple daily tasks concurrently
• Demonstrated experience in customer phone service
• Able to work as a team player and independently
• Creative problem solver with ability to multi-task
• Ability to work rotational weekend/holiday call
• Passion for energy savings
• Maintaining positive relationships with customers
• Enjoys continuous learning, as supported by your organization, both technically and professionally
• Excellent verbal and written skills
• Work across / with organization Teams

Responsibilities

• Owns the customer experience from beginning to end (in combination with Technical Support Associates) for Technical Services reported issues
• Act as Liaison with management and our customers
• Provide dedication to improve customer service and business productivity
• Proactively reach out to customers regarding the current standing of reported issues (ticket statuses)
• Provide excellent and timely customer service through phone, email, and chat
• Ensure utmost customer satisfaction (internal and external to Budderfly) throughout the Technical Services ticket process
• Works to improve customer satisfaction throughout the Technical Services issue resolution process

Benefits

• Career advancement opportunities in a fast-growing, supportive company environment
• Competitive pay
• Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
• Opportunity to work as part of a team that values its members and works together to achieve positive change