Services Solutions Architect

Summary

Join Jamf as a Services Solutions Architect based in the United Kingdom! This role acts as a liaison between the Services team and other departments, effectively communicating Jamf Services offerings to customers. You will scope, track, and plan professional services engagements, designing and delivering solutions incorporating the right products and services. A key responsibility is translating customer business requirements into comprehensive statements of work. You will also identify emerging trends and develop relationships with customers to achieve "trusted advisor" status. This position requires a minimum of 4 years of experience administering Jamf products and 3 years of experience writing technical documents and building custom solutions.

Requirements

• Minimum of 4 years of experience as an administrator or support for Jamf Products portfolio and peripheral technologies
• Minimum of 3 years of experience writing technical documents and scoping and building custom solutions for customers
• Excellent organizational and professional writing skills
• Ability to communicate complex technical terms in an easy-to-understand, non-technical manner
• Ability to interact effectively with co-workers in a result driven culture
• Ability to engage with and establish trust and rapport with all levels of customers and employees
• Ability to work independently and as part of a team
• Self-starter and highly motivated
• Jamf’s Associate, Tech, Admin, or  Expert level certification required

Responsibilities

• Proactively partner with key stakeholders (Account Sales Reps, Sales Engineers, Consulting Engineers) enabling them to advocate for Services
• Work with customers and Jamf stakeholders to identify business and technical requirements, and design solutions based on industry and company best practices
• Develop relationships with customers at all levels, striving to achieve “trusted advisor” status
• Scope Managed Services solutions and partner with Sales to present those to clients when needed
• Lead end-end standard SOWs process to create new Services or to review current ones
• Review standard SOWs quarterly in order to keep them up to date
• Write custom SOWs when standard SOWs do not fit customer needs. Build network diagrams as required
• Maintain an advanced level of knowledge of Jamf products, Apple products, and related technologies through certifications and Jamf training completion
• Contribute to and maintain departmental, organizational and Service-related documentation (eg. Sales Brochures)
• Monitor and respond to customer scoping tickets within the established SLAs
• Identify new Service opportunities by deep diving on custom scoping tickets trends
• Collaborate and lead strategic initiatives as needed

Preferred Qualifications

• Minimum of 3 years of Salesforce experience for case management and reporting
• Minimum of 3 years of experience using JIRA or equivalent ticket/task management system
• 4-year / Bachelor’s Degree

Benefits

• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
• Remote work