Remote Salesforce Solution Architect, Field Service

Summary

Join NeuraFlash, a leading AI and Consulting Partner of Amazon & Salesforce, where growth is not just a goal, but a way of life! As a Solution Architect on the Field Service team, you will be responsible for bringing Salesforce project implementations to life by working with customers to understand their business, identify requirements, and design, develop, QA, and launch solutions.

Requirements

• 3+ years project experience in a hands on technical consulting and project management role
• 2+ years of project delivery experience with Salesforce
• Demonstrated ability to document requirements for technical resources, and ability to fully understand technical solutions leveraging Apex, VisualForce and Web Services
• Experience leading Enterprise Service Cloud projects - including ground-up Field Service and Sales Cloud deployments
• Experience leading multiple Salesforce Project deployments including release and multi-environment management, integration to legacy systems using Salesforce APIs, and requiring original code development
• Professional experience owning the end-to-end Software/Systems Development Lifecycle (SDLC) including structured code management, project management expertise and process methodology
• Deep understanding of Salesforce administration required (Service Cloud and Sales Cloud)
• Expert-level experience in designing and creating Service Cloud solutions using Salesforce declarative configuration
• Experience with Communities and Wave Analytics highly preferred
• One or more current Salesforce certifications (Admin/Advanced Admin, Sales/Service Cloud/CPQ/Field Service, Platform Developer 1 or 2, App Builder), multiple certifications preferred

Responsibilities

• Facilitate business process reviews to identify customer requirements and processes
• Translate customer requirements into Salesforce design, leveraging best practices and minimizing the need for custom development
• Configure Salesforce Field Service Cloud solutions
• Develop technical requirements and specifications for customers and the technical delivery team
• Drive best practice UX design into each and every aspect of solution delivery
• Manage all aspects of projects and customer communications
• Deliver customer end user training and documentation
• Oversee and be accountable for the successful completion of all aspects of assigned projects
• Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
• Lead vision and strategy discussions with contact center and customer service leadership and management
• Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers

Benefits

• Remote work
• Flexible hours
• Travel opportunities (up to 25% travel commitment)