Servicing Analyst

Summary

Join GoodLeap as a Servicing Analyst and contribute to the success of our collections team by providing regular analytical support and comprehensive reporting on key performance indicators. You will evaluate collection processes, recommend strategic adjustments, and collaborate with various departments. This role requires strong analytical skills, proficiency in data analysis tools, and excellent communication abilities. The ideal candidate possesses a minimum of two years of experience in strategy development, data analytics, and reporting, focused on performance optimization. A bachelor's degree is preferred. Compensation ranges from $90,000 to $100,000 per year.

Requirements

• Minimum of 2 years of experience in strategy development, data analytics, and reporting, with a focus on performance optimization
• Proficiency in SQL or similar database analytics tools, with the ability to extract, analyze, and interpret data effectively
• Exceptional written and verbal communication skills, with the ability to convey complex information clearly and effectively
• Strong computer skills, including proficiency in data analysis software and tools
• Meticulous attention to detail and accuracy in all aspects of work
• Successful completion of national and state licensing requirements

Responsibilities

• Run daily, weekly, and monthly reports for collections team performance
• Run daily, weekly, and monthly delinquency reports
• Analyze and measure the success of collection strategies in use
• Recommend strategy adjustments based on opportunities identified through reporting
• Create and maintain workflows and process maps for all internal collection processes
• Create and maintain workflows and process maps for all internal collection processes
• Provide ADHOC reporting and data visualization
• Mine and optimize data to generate reports to analyze and audit current collections processes, borrower trends, and delinquency trends
• Maintain and refine reports used in various collections processes (site visits, disconnects, skip tracing)

Preferred Qualifications

Bachelor's degree or equivalent work experience

Benefits

Compensation: $90,000 - $100,000 per year