Servicing Operations Administrative Assistant

Summary

Join First Help Financial (FHF), a rapidly growing company, as an Administrative Assistant in Servicing Operations! This remote position offers a competitive salary plus bonus, and the chance for professional growth. You will be responsible for applying client payments, processing payments from various sources, handling refunds, verifying ACH transactions, preparing Excel reports, collaborating with other departments, and investigating payment discrepancies. FHF provides comprehensive benefits, including health and welfare benefits, paid time off, 401(k) match, tuition reimbursement, and opportunities for career development. The company fosters a positive work-life balance and a diverse and inclusive work environment. This is an opportunity to build a career, not just a job.

Requirements

• High Diploma or GED equivalent
• Excellent communication skills
• Self-motivated and able to work independently
• Strong multitasking abilities with attention to detail
• Proficient in Excel and Outlook

Responsibilities

• Apply client payments to appropriate system
• Process PayNearMe and Money Gram payments daily
• Handle refunds in a timely manner
• Verify and process Automatic Clearing House (ACH) transactions, set up automatic payments, and integrate bank details into the internal platform
• Prepare Excel reports for payment waivers and reversals
• Cross-Functional duties include collaborating effectively with Accounting and Funding departments and external vendors
• Investigate and resolve unusual payment patterns

Preferred Qualifications

Minimum of 1 year of administrative or accounting experience preferred

Benefits

• Competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more)
• Paid vacation
• 401(k) match
• Tuition reimbursement
• Social activities
• Monthly lunches
• A robust employee recognition and talent development program to enhance your career with us