Site Reliability Engineer

Summary

Join Rustici Software as a Site Reliability Engineer and contribute to the success of our team by deploying, monitoring, and maintaining large applications in our AWS infrastructure. You will collaborate with development and support teams, troubleshoot production issues, and improve our security posture. This is a remote/in-office hybrid position based in Franklin, TN, open to US-based candidates. The role involves on-call rotation and requires extensive experience with AWS, infrastructure as code, and various system administration tools. Rustici Software offers excellent benefits, including flexible work arrangements, 401k matching, performance-based bonuses, and a unique work environment.

Requirements

• Extensive experience of one or more Unix CLIs including tools such as zsh/bash, non-graphical text editor(s), git, and various other common shell utilities for system administration
• Extensive experience using AWS resources in the deployment of highly available web application platforms
• Experience with implementing Infrastructure as Code
• Experience with the application of security tools, controls, and policies
• Experience with CI/CD pipeline configuration and orchestration
• Experience with deployment and orchestration of containerized resources (Docker, Kubernetes, etc.)
• Broad knowledge of AWS resources including EC2, ECS, S3, RDS, CloudFront, Elasticache, SQS, Route53, ELB, Lambda, etc
• Broad knowledge of DNS, CDNs, load balancers, web servers, application servers, databases (MySQL), and networking concepts like the basics of TCP/UDP, RFC 1918 subnets, and NAT

Responsibilities

• Assist in the improvement of internal automation specifically through the use of “Infrastructure as Code” tools
• Assist in the maintenance of and addition of new features to the infrastructure control plane
• Act as the primary contact to monitor, troubleshoot, and resolve production issues as part of an on-call rotation of roughly one week per month to adhere to a 24/7/365 SLA
• Collaborate with the Director of DevSecOps as well as other members of the SRE team to explore, plan, and implement or improve the security posture, reliability, performance, and cost of hosted resources
• Collaborate with one or more product development teams on application development direction as relates to aspects of deployment and operational factors
• Collaborate with the members of the support and integration teams to assist with the support of customer environments as relates to deployment and operational factors
• Continuously improve knowledge of best practices in site reliability and technical skills related to security, automation, networking, and system operations

Preferred Qualifications

• Familiarity with Terraform, CloudFormation, Ansible or similar tools
• Familiarity with GitHub Actions, Jenkins, or other automated task management tools
• Familiarity with web application (HTML, CSS) development using contemporary frameworks in Java, Python, JavaScript/TypeScript, or similar particularly in extensible, scalable, performant, and secure implementations
• Familiarity with non-web based scripting language(s) such as Python, JavaScript (Node.js), Go, etc

Benefits

• Untracked vacation time
• Flexible work environment: Remote/in-office hybrid company located in Franklin, TN
• 401k/Retirement (with matching up to 4% effective on day one)
• Performance-based bonuses
• Voted a Best Place to Work in Nashville for 15 years running
• Quarterly Jenafits to use toward things like gym memberships, massages, car detailing and house cleaning
• Office perks: Concierge services, gym equipment, yoga room and stocked kitchen with snacks and drinks