Site Reliability Engineer

Summary

Join ServiceNow as a highly skilled engineer and contribute to the resolution of infrastructure issues. Leverage your expertise in software development, systems engineering, and networking to proactively prevent recurring problems. Collaborate with partner teams to enhance infrastructure reliability and performance through improved system design. Foster a culture of automation to deliver scalable solutions. Drive monitoring and automation initiatives. This role requires a deep understanding of Linux systems, extensive coding experience (Python, JavaScript, and Ruby preferred), and significant experience with DevOps, CI/CD, agile methodologies, cloud technologies (Azure preferred), and database administration. The ideal candidate will also possess strong networking skills and a team-oriented approach.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Deep knowledge of Linux systems
• 10+ years Coding in various languages; we normally prefer Python, JavaScript, and Ruby
• 5+ Years’ experience with DevOps automation, CI/CD pipeline and agile methodologies
• 5+ Years’ experience with Cloud technologies, preferably Azure
• Expertise in Observability and Monitoring of applications, services, and networks at scale
• MySQL database administration, troubleshooting, and performance tuning
• Networking skills, IP addressing and routing
• Team-first attitude and an uncompromising attention to detail
• Good collaboration and communication skills
• Ability to work in shifts that cover one weekend day

Responsibilities

• Provide relief and sustainable resolution to issues within our infrastructure
• Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues
• Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design
• Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions
• Drive monitoring and automation initiatives

Preferred Qualifications

Experience developing on the ServiceNow Platform is a bonus