Cambiar Education is hiring a
Site Reliability Engineer Manager

Summary

The job description is for a Site Reliability Engineer at Illuminate Literacy, a mission-driven organization focused on eradicating illiteracy. The role involves managing the production environment's reliability, security, and quality assurance, leading teams, and collaborating with development teams.

Requirements

• 7+ years of experience in SRE/DevOps, QA, and/or Security roles with a minimum of 3 years in a managerial capacity
• Proficiency in cloud infrastructure, DevOps tools, security protocols, and QA methodologies
• Strong leadership skills and experience managing cross-functional teams
• Excellent problem-solving, organizational, and analytical abilities
• Superb communication skills and the ability to work collaboratively across departments
• Structured, collaborative, and clear written and oral communication skills, especially in conveying analytical concepts to cross-functional teammates with expertise in disciplines outside of traditional tech
• Strong analytical, troubleshooting, and problem-solving skills
• A desire to make the world a better place through technology and reading education
• Expertise in applying user insights, data, and statistical analyses to inform decisions
• A track record as a voracious, curious, and active learner
• Experience leading teams through ambiguity and high stakes trade off decisions
• Humility and kindness towards others and themselves, acknowledging limitations and being open to learning from mistakes and feedback

Responsibilities

• Oversee the day-to-day operations of our production environment, ensuring high availability, performance, and efficiency
• Lead and manage the on-call process, including incident management and post-mortem analysis
• Develop and enforce escalation procedures to ensure timely resolution of production issues
• Handle customer technical requests, data deletion, and data reporting, while maintaining compliance with data privacy standards
• Collaborate closely with development teams to build reliable and scalable systems
• Drive continuous improvement in system reliability and automation
• Lead, mentor, and grow a team of DevOps and Site Reliability Engineers
• Implement best practices for infrastructure management, including monitoring, alerting, and capacity planning
• Oversee the Quality Assurance team, ensuring rigorous testing protocols and practices for software releases
• Manage the Security team to maintain and enhance our security posture
• Lead, mentor, and grow the SRE, QA, and Security teams. Foster a culture of continuous learning and improvement
• Liaise with internal and external stakeholders to report on system health, incident management, and security status
• Contribute to the strategic planning of infrastructure management, security policies, and quality assurance standards

Benefits

• Salary range of $160,000 - $185,000 per annum
• Competitive medical, dental, vision benefits
• Opportunity to work remotely for a mission-driven company full of change-makers
• 401k with 4% guaranteed match
• Work environment that values balance and harmony with a deep commitment to diversity, equity and inclusion
• Opportunity to travel and meet your team members in-person 2x per year