Smart Start Specialist

Summary

Join Presence, a leading provider of teletherapy solutions, as a Smart Start Specialist for a temporary role (August-October) supporting the implementation of teletherapy services in schools nationwide. This remote position requires up to 100% travel to set up equipment, train staff, and ensure smooth service launches. You will work independently, coordinating with school personnel and internal teams. The ideal candidate is detail-oriented, tech-savvy, and comfortable with travel and dynamic environments. The role involves onsite support at schools, preparing spaces, configuring equipment, leading onboarding sessions, and documenting site visits. A valid driver's license is required for travel between schools.

Requirements

• Availability for up to full-time travel is required . While some weeks will involve multi-day site visits, there may also be weeks where no travel or work is scheduled
• Ability to travel between schools within a district, including same-day visits to multiple sites
• Valid driver’s license required — candidates must be comfortable driving rental vehicles between school sites
• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• Comfortable lifting, carrying, and setting up light equipment (up to ~25 lbs)

Responsibilities

• Travel to school sites across the U.S. to prepare them for Presence’s online therapy services
• Set up physical spaces and ensure proper placement of equipment to support teletherapy best practices
• Configure therapy computers and equipment; run tech checks and coordinate with school-based IT teams
• Lead onboarding sessions with paraprofessional staff, walking them through the Presence platform, login procedures, communication best practices, and basic troubleshooting
• Provide orientation for school administrators, highlighting platform tools including student attendance tracking, provider information, schedules, and support resources
• Collaborate with internal Presence teams (Operations, Technical Support, Clinical) to ensure smooth and timely implementations
• Document site visits and flag any issues for follow-up

Preferred Qualifications

• Experience in school environments, customer support, or onboarding/training roles strongly preferred
• Tech-comfortable and confident in explaining tools, troubleshooting logins, and navigating web-based platforms
• Organized, detail-focused, and able to manage logistics across multiple sites
• Proven ability to problem-solve, adapt in real time, and work independently in new environments
• Professional communication and interpersonal skills, especially with educators and administrators
• Reliable, punctual, and comfortable working in a structured and task-oriented environment

Benefits

• The salary for this exempt role is $55,000 annually
• All travel-related expenses (e.g., airfare, lodging, meals) are fully covered by Presence