IT Support Specialist

Summary

Join Parsley Health's IT team as a proactive IT support specialist, responsible for system audits, policy implementation, and service requests. You will be the primary IT support for a remote-first national workforce, handling technical issues, hardware/software procurement, and employee onboarding/offboarding. This role requires MacOS administration experience, remote environment support expertise, and familiarity with device management tools. The position offers a competitive salary, equity stake, comprehensive benefits, and professional development opportunities. The role reports to the CTO and involves occasional commutes to the New York office. Parsley Health is committed to diversity and inclusion.

Requirements

• MacOS administration experience
• Experience with supporting a remote-first environment including Slack, Zoom, and Google Workspace
• Knowledge of Jamf or similar device management tools
• Employee onboarding/off-boarding experience
• Experience with procurement and inventory control

Responsibilities

• Implement all general IT and company security policies and procedures
• Identify, log, and resolve technical problems utilizing our ticketing system
• Handle hardware and software purchasing
• Manage and complete service and support requests
• Store, receive, set up, and ship Mac laptops from Parsley’s office (e.g., onboarding and off-boarding)
• Identify potential changes and system improvements
• Ensure that work is carried out within agreed service levels and in accordance with organizational guidelines
• Collaborate on additional projects as needed
• Commute to our New York Center (Flatiron district) once a week or as support requests arise to assist with on-premise projects or technical issues

Preferred Qualifications

• Familiarity with healthcare regulations (or similar security and compliance framework such as SOC, HIPAA, etc)
• Startup experience

Benefits

• Equity Stake
• 401(k) + Employer Matching program
• Complimentary Parsley Health Complete Care membership
• Subsidized Medical, Dental, and Vision insurance plan options
• Generous 4+ weeks of paid time off
• Annual professional development stipend