SOC Support Specialist

closed
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Huntress

πŸ’΅ $45k-$58k
πŸ“Remote - United Kingdom

Summary

Join Huntress, a fully remote cybersecurity company, as a Security Operations Center (SOC) Support Specialist. You will act as a liaison between partners/customers and the SOC team, providing exceptional customer support, addressing security concerns, and ensuring partner satisfaction. This entry-level role requires excellent communication skills, a solid understanding of cybersecurity, and the ability to explain complex concepts in a clear and concise manner. You will collaborate with internal teams, advocate for partner needs, and contribute to knowledge base articles. Huntress offers a remote work environment, generous benefits, and opportunities for professional growth.

Requirements

  • Must be located in the UK or Ireland and be able to work Tuesday-Saturday
  • Demonstrated passion for cybersecurity with a commitment to continuous learning and development in the field
  • Exceptional communication and interpersonal skills
  • Remain calm and empathetic when supporting partners through security incidents
  • Strong ability to prioritize daily tasks
  • Enthusiasm for working collaboratively and making a meaningful contribution to a successful team
  • Embraces change and excels in evolving environments
  • Not afraid to ask questions
  • Strong self-awareness and the ability to work independently

Responsibilities

  • Provide exceptional customer support via phone, email, and chat
  • Address partner security concerns with timely and informative responses
  • Ensure partner understanding by breaking down complex SOC concepts and actions into digestible information
  • Lead calls with partners, facilitating communication and collaboration with the SOC team
  • Troubleshoot product issues and provide support for other product-related requests as needed
  • Collaborate effectively with internal teams to ensure customer satisfaction
  • Advocate for partner needs and provide feedback to the relevant internal teams
  • Contribute to the development of knowledge base articles and other support resources

Preferred Qualifications

  • MSP or Help Desk Experience
  • Microsoft 365/Entra Experience
  • Basic understanding of Networking
  • Basic understanding of SIEM tooling

Benefits

  • 100% remote work environment - since our founding in 2015
  • New starter home office set up reimbursement (Β£398)
  • Generous personal leave entitlements
  • Digital monthly reimbursement (Β£92)
  • Travel to the US 1-2 times/year for various company events
  • Pension
  • Access to the BetterUp platform for coaching, personal, and professional growth
This job is filled or no longer available

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