Summary
Join Huntress, a fully remote cybersecurity company, as a Security Operations Center (SOC) Support Specialist. You will act as a liaison between partners/customers and the SOC team, providing exceptional customer support, addressing security concerns, and ensuring partner satisfaction. This entry-level role requires excellent communication skills, a solid understanding of cybersecurity, and the ability to explain complex concepts in a clear and concise manner. You will collaborate with internal teams, advocate for partner needs, and contribute to knowledge base articles. Huntress offers a remote work environment, generous benefits, and opportunities for professional growth.
Requirements
- Must be located in the UK or Ireland and be able to work Tuesday-Saturday
- Demonstrated passion for cybersecurity with a commitment to continuous learning and development in the field
- Exceptional communication and interpersonal skills
- Remain calm and empathetic when supporting partners through security incidents
- Strong ability to prioritize daily tasks
- Enthusiasm for working collaboratively and making a meaningful contribution to a successful team
- Embraces change and excels in evolving environments
- Not afraid to ask questions
- Strong self-awareness and the ability to work independently
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Address partner security concerns with timely and informative responses
- Ensure partner understanding by breaking down complex SOC concepts and actions into digestible information
- Lead calls with partners, facilitating communication and collaboration with the SOC team
- Troubleshoot product issues and provide support for other product-related requests as needed
- Collaborate effectively with internal teams to ensure customer satisfaction
- Advocate for partner needs and provide feedback to the relevant internal teams
- Contribute to the development of knowledge base articles and other support resources
Preferred Qualifications
- MSP or Help Desk Experience
- Microsoft 365/Entra Experience
- Basic understanding of Networking
- Basic understanding of SIEM tooling
Benefits
- 100% remote work environment - since our founding in 2015
- New starter home office set up reimbursement (Β£398)
- Generous personal leave entitlements
- Digital monthly reimbursement (Β£92)
- Travel to the US 1-2 times/year for various company events
- Pension
- Access to the BetterUp platform for coaching, personal, and professional growth