Remote Social Community Manager

Summary

Join our amazing team as a Senior Social Community Manager and be part of crafting a better future! We're looking for someone with passion and experience to create meaningful engagements for our clients. As a Senior Social Community Manager, you will monitor, triage, and respond on various social media channels, manage a social content calendar, and work on ongoing community management reporting.

Requirements

• 1-2 years in a client-facing role at a marketing agency or large corporate enterprise
• 1-2 years of copywriting experience
• Bachelor’s degree in business, marketing, management, or related field
• Proven track record of working collaboratively across disciplines
• Ability to present and pitch ideas effectively to team members and clients
• Customer service experience working in fast-paced environments
• Familiarity with Microsoft SharePoint, PowerPoint, Excel, Teams, and Outlook

Responsibilities

• Monitor Security and Rewards Support social channels on Twitter, LinkedIn, and Instagram for comments and questions via Sprinklr
• Own and implement community management strategies and workflows across the Microsoft Security workstream, such as events and announcements, blog, and global engagement programs
• Track incoming and outgoing technical Security user questions and answers in Sprinklr social management tool
• Work with Microsoft stakeholders to flag Security customer support cases and high-traction brand mentions
• Engage with Twitter and LinkedIn Security audiences to build relationships with users and strengthen social communities
• Manage the social content calendar for Rewards Support, working with Microsoft stakeholders to create posts promoting new and ongoing announcements and campaigns
• Own and deliver weekly and monthly reporting using Sprinklr reporting dashboards for various community management and social listening metrics and KPIs
• Be a strategic partner to our clients for all things social media and community management

Preferred Qualifications

• Experience with community engagement in campaigns and customer support preferred
• Experience in Sprinklr, Opal, or similar social media management tools preferred

Benefits

• Embraces work-life balance – our employees’ well-being remains a top priority for us
• Promotes a culture of learning and advocacy across the globe - diversity will enable us to strengthen our impact
• Encourages innovation and experimentation
• Understands that changes will occur and adaptability is crucial to assist when it does
• Emphasizes and rewards collaboration
• Works remotely. We continue to safeguard the health of our employees so our interviewing and on-boarding process will remain virtual until further notice