Lead Community Manager

Summary

Join Seedworld Studio as a Contract Lead Community Manager to build, grow, and maintain a thriving online and offline community around our brand and game IPs. This 6-month contract, starting January 2025, requires strong communication, strategic thinking, and relationship-building skills. You will be the primary contact between Seedworld and its audience, driving engagement and support across multiple platforms. The role involves developing community strategies, analyzing data, collaborating with internal teams, and ensuring community guidelines are followed. This is a fully remote position offering competitive benefits.

Requirements

• Deep understanding of community management platforms and ecosystems
• Exemplary product and brand communications, copywriting, and creative writing skills
• Outgoing and proactive in connecting with the community to build relationships
• Knowledge of the video game landscape, with focus on web3 games and its nuances
• Organized self-starter, with demonstrated ability to plan and self-manage concurrent content pipelines and programs, while working in a team environment
• Ability to aggregate and analyze data, communicating key learnings cross-functionally
• Must have excellent communication, time management, relationship building, conflict management, and organizational skills
• Must have the ability to give and receive constructive feedback
• Should be able to multi-task and to adapt easily to change
• Positive, professional, collaborative, and flexible attitude

Responsibilities

• Engage and build relationships with our players across numerous community platforms including Discord, Epic, Steam, Reddit, TG and more
• Provide timely responses to community posts and reviews on Steam and Meta platforms, answering support needs for all of our IPs
• Develop and implement strategies to attract new members to our Discord community
• Provide timely responses to the community on Discord, answering support needs, general engagement, and sharing information
• Work closely with our mod team to ensure common community issues are being surfaced and addressed
• Be the primary representative for our live-service game to the community, being the voice to the player, sharing information, updates and collecting feedback
• Analyze community conversations weekly, creating a feedback strategy and system loop between our community and internal stakeholders to relay valuable input to improve brand offerings
• Work closely with our Social Media Manager and Marketing Directors to align on marketing initiatives, sharing information with the community and driving engagement with our brand
• Coordinate and participate in Community Play Days and Community driven Q&As on a bi-weekly and quarterly basis
• Refresh the community guidelines ensuring adherence to the Seddworld brand
• Confidently monitor and moderate community conversations ensuring adherence to community guidelines
• Develop community engagement and growth performance metrics, providing weekly performance analysis and reporting on player sentiment, community health and growth with strategies to overcome any setbacks

Preferred Qualifications

• 4+ years experience in community management, social media management or marketing and have managed live-service games
• Experience working in small teams
• Experience with quantitative and qualitative data analysis

Benefits

• 21 days of holidays / year + local bank holidays
• Sick days
• Budget for training / courses
• Budget towards purchasing work equipment such as laptop