Customer Community Manager

Summary

Join Contentsquare's Customer Success and Customer Marketing team as a Community Manager to help scale customer success and engage all customer segments using the online community. You will strategize, organize content, and run the community to empower users, engage customers, and transform them into advocates. Responsibilities include developing a content plan, engaging online with customers, coordinating internal teams, improving gamification, providing feedback, and optimizing the community platform. The ideal candidate has at least one year of community management experience, excellent English communication skills, and is action-oriented and autonomous. Prior SaaS industry experience is preferred. Contentsquare offers competitive benefits, including flexible work arrangements, generous paid time off, parental leave, wellbeing allowances, stock options, and employee resource groups.

Requirements

• At least 1 year of work experience in community management
• Excellent English communication skills; through written, verbal and presentations, which you use daily to bring clarity and influence at all levels without formal authority
• Action-oriented: you proactively address issues by bringing in the right people for quick solutions, even if it falls outside your immediate responsibilities
• Autonomous: you can set your agenda and take initiatives without needing direction

Responsibilities

• Develop a content plan and editorial calendar in adequacy with both company and customer needs, showcasing new or existing revamped content
• Engage online with customers and create a thriving environment for peer exchange
• Commit internally our teams (Customer Success, Product, Customer Marketing, etc) and internal experts to promote and participate in the community
• Improve gamification and test new engagement techniques
• Provide community feedback and communicate results to stakeholders
• Optimize the community platform, leverage analytics and connect with

Preferred Qualifications

Prior experience in the SaaS industry

Benefits

• Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
• Work flexibility: hybrid and remote work policies
• Generous paid time-off policy (every location is different)
• Immediate eligibility for birthing and non-birthing parental leave
• Wellbeing and Home Office allowances
• A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
• Every full-time employee receives stock options, allowing them to share in the company’s success
• We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts