Fever is hiring a
Social Media Agent

Summary

Join Fever, a leading global live-entertainment discovery tech platform, as a Community Manager to help achieve the mission of democratizing access to culture and entertainment. You will build relationships with customers, monitor feedback, and implement social media campaigns.

Requirements

• You can work on a night schedule (22:00-06:00)
• You have a native level or proficiency in Spanish and English. Portuguese, Italian, French or German as a third language is a plus
• You have experience as a community manager, customer service or similar role
• You have a deep passion for Digital Marketing and Social Media! You can demonstrate your ability to adapt to the extremely fast-moving world of a digital startup business
• You have attention to detail, and you are a critical thinker and problem solver
• You love being part of a dynamic team in a growing company
• You are based in Mexico

Responsibilities

• Build relationships with customers, potential customers, industry professionals and influencers
• Respond to comments and customer queries in a timely manner. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Monitor and report on feedback and online reviews
• Follow communication procedures, guidelines, and policies
• Set, plan and implement social media and communication campaigns and strategies to engage our users
• Go the extra mile to engage customers

Benefits

• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Mexico City with the option to work remotely anywhere in Mexico
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• Health insurance
• Gympass membership
• We have free food, drink and fruit at the office!