Twilio is hiring a
Technical Program Manager

Summary

Join the team as Twilio's next Technical Program Manager and facilitate our teams to reach aggressive product delivery and Engineering scale goals. You will lead teams' collaboration, identify dependencies and risks, resolve blockers, make use of metrics to improve delivery, track and report progress, and leverage best practices to ensure predictable and timely delivery of our programs.

Requirements

• 5+ years experience in technical program management, project management
• BA/BS degree in computer science or similar degree
• Structure and lead complex cross-functional programs for product and cross-company initiatives. Must be able to effectively plan, organize and drive projects to completion
• Drive towards continuous improvement through analyzing data and inspect & adapt practices to work with agile teams to improve project delivery
• Support the transparency and communication of the health and progress of an overall program that you are coordinating. Ability to effectively communicate across all levels of the organization
• Ability to handle multiple competing priorities in a fast-paced environment
• Highly accountable with a demonstrated ability to think strategically
• Gather and analyze large amounts of information quickly in order to problem solve and drive decision-making effectively
• Must demonstrate a sense of urgency and ownership to drive solutions and tasks to completion
• Help be an agent of change as we strengthen our Program Management across the organization

Responsibilities

• Drive strategic cross-functional planning, leading discovery and prioritization by closely partnering with product managers, engineering leads and stakeholders to develop program plans, including roadmap, dependency identifications and resourcing plan
• Collaborate with cross-functional stakeholders to help make key decisions, remove obstacles, and address key program issues
• Identify and manage risks to closure through data-driven approaches by applying both technical and business judgment
• Contribute to the definition, development and tracking of our goals and priorities
• Establish and drive adoption of program frameworks, tools and best practices
• Help be an agent of change as we strengthen our Technical Program Management across the organization
• A true servant-leader, there to help the teams do their best work
• Open to learning from others, humble, willing to experiment and try new ways of working

Preferred Qualifications

• Certification in Project Management or relevant discipline
• Experience in telephony, email, messaging, social media, or other electronic communications
• Experience in the Telecom Industry is a plus
• Experience in B2B software companies; CPaaS is a plus

Benefits

• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave