Remote Social Media Servicing Agent

Summary

Join Varo as a dynamic Social Media Servicing Agent to communicate with customers via social media, work with the marketing team, and address trends or concerns. The ideal candidate is goal-orientated with a solid understanding of customer experience.

Requirements

• Ability to work 1 Weekend day per shift: Tuesday-Saturday or Sunday-Thursday (8:00am - 4:30pm)
• An associate's degree in social media management, marketing, or a related field would be beneficial
• A minimum of 2 years' experience as a social media agent, customer service agent, or a similar role
• Excellent knowledge of social media best practices
• Ability to effectively use a variety of social media platforms, such as Twitter, Facebook, Instagram, LinkedIn, Reddit, App Stores and more
• Working knowledge of social media tools
• Solid customer service skills
• Good communication and interpersonal skills
• Ability to work independently in a fast-paced environment

Responsibilities

• Attending to all customer/non-customer queries, concerns, and comments posted to the company's social media platforms in a timely manner
• Reviewing all social media posts for accuracy and ensuring inappropriate content is removed
• Working with the marketing and servicing teams to develop comprehensive social media response strategies
• Maintaining a working knowledge of company products to effectively communicate with customers
• Creating and maintaining strong relationships with different lines of business
• Staying informed on social media trends, innovations, and changes