Community Manager, Social Media

Summary

Join Praytell, an award-winning integrated marketing and creative communications agency, as a Community Manager. Cultivate and engage with communities across various social media platforms, conduct social listening, and report on trends. Partner with internal teams to align community management activities with brand programs. Support the account team with tasks such as client communication and preparing presentations. Assist with content development, reporting, and participate in brainstorming sessions. Stay updated on social media trends and best practices. This role requires at least two years of community management experience, a deep understanding of social media channels, proficiency in content management tools, and excellent customer service skills. Praytell offers a competitive salary, comprehensive healthcare, an employee stock ownership plan, 401k options, flexible time off, flexible work locations, and various other benefits.

Requirements

• At least 2 years of community management experience under your belt (bonus points if it’s at an agency); experience with lifestyle, consumer tech, beauty and/or food & beverage brands is highly preferred
• Deep understanding of the top social media channels and the latest functionality/features; knowledge of the influencer and creator space is ideal
• Proficiency in one or more content management tools, such as Sprinklr, Hootsuite or Khoros and analytic platforms like Meltwater in the past
• An understanding of good customer service and how to relay it online while remaining professional in tone and on-brand
• Demonstrated ability to manage multiple concurrent projects across teams, prioritize effectively, and consistently meet deadlines in a fast-paced environment

Responsibilities

• Cultivating communities across a wide variety of social media channels (LinkedIn, Instagram, Facebook, X, TikTok, YouTube, Threads, etc.) for brands on a daily basis by accurately posting and/or scheduling content, reactively and proactively engaging with audiences
• Conducting daily social listening to monitor for relevant industry/brand conversations and potential trendjacking opportunities
• Consistently reporting back on community management trends and learnings/insights to help inform brand recommendations and content
• Partnering with the day to day account, project management and creative teams to ensure community management activities are fully aligned with and support related brand programs and priorities
• Collaborating with brand customer service team as needed
• Supporting the account team with a variety of tasks, including but not limited to client communications, preparing materials for meetings and presentations, assisting with campaign activities, managing project timelines and responding to day-to-day client needs
• Assisting the copywriting team with content development
• Assisting the strategy and account teams with ad hoc and monthly reporting and analytics
• Participating in brainstorms and big idea development, client calls and team meetings; compiling notes and action items
• Staying up-to-date on the latest and/or emerging platform and industry news, trends and best practices in the social media space to regularly share out with teams and clients

Preferred Qualifications

• Ambitious and entrepreneurial
• Flexible and adaptable
• Meticulous, detail-oriented and well organized
• A creative thinker and problem solver
• Inquisitive and eager to learn
• Collaborative and a team player
• Honest and approach all work ethically
• Committed to advancing diversity, equity, inclusion and belonging in the workplace

Benefits

• Salary: $55,000 - $70,000 (Please note, the salary range for this role reflects the minimum and maximum compensation. In the spirit of transparency, we typically offer salaries within the 25th to 75th percentiles and cannot exceed the maximum listed. The final offer will depend on your experience, skills and qualifications.)
• Comprehensive health care (Medical, Dental, Vision)
• Employee Stock Ownership Plan (ESOP), where you receive shares of Project Worldwide, our parent company, for every year you work here
• Traditional and Roth 401(k) options with an annual employer contribution based on company performance
• Flexible Time Off (FTO), more than a dozen company holidays and mental health days
• Flexible work locations within the US, remote is a-ok! We also have physical hubs and offices in LA, SF, Austin, Chicago and New York
• Flex Fridays, aimed to keep Fridays meeting-free (with exceptions) for focused work and providing you space to support your personal wellbeing while delivering great client service
• Access to our Employee Assistance Program (EAP) giving you and your family access to mental health resources, family and relationship support, career resources, legal and financial services, discounts and more
• Paid parental leave and fertility support programs
• Training and team-building programs and activities
• Camp Praytell, our company offsite (eligibility based on employee start date)
• Our wonderful Employee Resource Groups (BEACON, Compañeros, elevAsian, Herizon and Prism)