CrossFit is hiring a
Social Media Community Manager

Summary

Join CrossFit as a Social Media Community Manager to lead our social media presence, engage with the community, and drive brand awareness. This position requires a bachelor's degree, 3-5 years of social media management experience, and proficiency in relevant tools. Responsibilities include community engagement, customer support, analytics, and social listening.

Requirements

• Knowledge, And Skill: Strong understanding of social media platforms, trends, and best practices
• Knowledge, And Skill: Excellent writing, editing, and communication skills, with a keen eye for detail
• Knowledge, And Skill: Proficiency in social media management tools (e.g., Hootsuite, Sprout Social) and analytics tools (e.g., Google Analytics, Facebook Insights)
• Knowledge, And Skill: Passion for fitness and a genuine interest in the CrossFit community and industry
• Knowledge, And Skill: Strong organizational skills, with the ability to manage multiple projects simultaneously
• Education/Experience: Bachelor’s degree in Marketing, Communications, Journalism or a related field
• Education/Experience: 3-5 years of proven experience in social media management, preferably within a relevant industry

Responsibilities

• Community Engagement: Foster strong relationships with our online community by responding to comments, messages, and mentions in a timely and professional manner that align with CrossFit’s values and mission
• Community Engagement: Encourage and curate user-generated content to build a loyal and engaged community
• Community Engagement: Monitor social media channels for trends and opportunities to engage with current and potential customers
• Customer Support: Provide exceptional customer support by addressing inquiries, concerns, and feedback through social media channels
• Customer Support: Collaborate with the customer service team to ensure consistent and accurate communication with our community
• Analytics and Social Listening: Analyze and report on performance data to optimize influencer and social media channels on a weekly, monthly, and quarterly basis
• Analytics and Social Listening: Prepare regular monthly reports on social media and community engagement metrics, providing insights and recommendations for improvement

Benefits

• What We Offer: Rich Medical, Dental, and Vision plans
• What We Offer: Discretionary Paid Time Off – empowering you to unplug whenever and however you need to
• What We Offer: Flexible spending account and 401(k) with employer matching - vested on day one
• What We Offer: CrossFit Gym Membership Reimbursement
• What We Offer: CrossFit Courses Benefit
• What We Offer: Partnership Perks